Frequently Asked Questions

Q: Who is my academic advisor?

A: Your assigned academic advisor is listed in your Connections account, in Student Academic Services. Students attending classes fully online or in Webster Groves are likely working with an advisor at main campus. Students attending classes at another Webster University location should contact their local Webster campus to talk to their advisor. If you do not have an advisor listed in your Connections account, please contact your local campus or call 314-968-6972.

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Q: How do I schedule an appointment to meet with my advisor?

A: To schedule an appointment with an advisor, please contact your local Webster campus or call the Graduate Advising team at (314)-968-6972.

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Q: I’m unable to come in person for my appointment, how can I meet with my advisor?

A: Advisors are available for virtual advising appointments! If you are unable to be at a computer during your appointment, a phone appointment is also an option, but in person or virtual advising appointments are preferred.

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Q: How and when should I contact my academic advisor?

A: New graduate students are required to meet with an academic advisor to get a degree plan and schedule the first 2 terms courses. Additionally, if you are experiencing academic difficulty, need assistance with course sequencing and registration, have questions about your academic goals and electives, or need assistance dropping or withdrawing from a course, you should contact your academic advisor.

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Q: How do I access my degree audit?

A: You can access your degree audit through Connections, Student Academic Services. Reviewing your degree audit prior to each registration period is recommended. Please contact your advisor if you have questions about your audit or your course requirements.

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Q: When is the best time to register for classes?

A: The earlier the better! You can register for the Spring terms typically in October, and the Summer and Fall terms typically in April. To ensure you get the courses you need for your program, plan to register when registration opens for the following terms.

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Q: Why do I need to see an academic advisor?

A: All first time graduate students need to meet with an advisor to register for their first two terms.  After that, you are encouraged to register on your own through Connections, but consult with your advisor as necessary to ensure you are on track. Additionally, if you are experiencing academic difficulty, need assistance with course sequencing and registration, have questions about your academic goals and electives, have an advising hold, or need assistance dropping or withdrawing from a course, you should contact your academic advisor.

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Q: I’m not sure what graduate program I want to pursue? How do I decide?

A: Attending graduate school if a big commitment. To help you determine the best choice of program, please review the guide, “Thinking about Graduate School”, provided by the Webster University Career Planning and Development Center. You can also review various academic programs available at Webster University, including the program description, learning outcomes, and curriculum. Finally, you are encouraged to meet with an academic advisor to see what programs could align well with your academic and career goals.

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Q: Can I take more than 2 courses a term?

A: 6 hours a term is the maximum amount that you may take if you are fully admitted and are in good academic standing.  If you are taking WSBT 5000 or MNGT 5500 as one of your courses, you may take 7 hours a term if you are in good academic standing and fully admitted.  In some cases, it may be possible to request permission to overload.  An overload is considered if you already demonstrated academic success with full time enrollment, receiving Bs or above, and can provide a rationale for the request.  Please contact your academic advisor to learn more about requesting an overload.

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Q: What happens if I miss a class session for an onsite course?

A: It is important to make all the class sessions.  If missing a class session is unavoidable, it is recommended that you contact your instructor to discuss his/her attendance policy and how it will affect your performance in the class.  If you are going to miss more than one class session, it is best to drop or withdraw from the course.  Refunds may apply, depending on the date of drop/withdraw.

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Q: What if I haven’t logged into my online class yet and it’s already started?

A: You may be administratively dropped.  Please follow-up with your advisor as it may impact what you are taking the following term. Online students are encouraged to log in the weekend prior to the class starting to access and review course materials. Then actively engage in the course on a regular (daily) basis to stay on top of course expectations and requirements.

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Q: I’ve never taken an online class before.  What do I need to know to prepare for this?

A: The Online Learning Center has information for students new to online coursework including a readiness quiz and information about what you need to know to get started. It is important to log into class on a regular basis and set aside enough time to work on class requirements.

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Q: What do I do if I am having a hard time logging into my online class?

A: Access for online courses becomes available the Friday before classes start for the upcoming term. If you are experiencing difficulty the first week, please contact the Online Learning Center or visit the WorldClassroom FAQs.

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Q: What resources are available to me if I'm an online student?

A: The Online Learning Center provides many resources for students taking an online course or pursuing a fully online degree program, visit http://www.webster.edu/olc/students/current-students.html.

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Q: I am taking a class at another St. Louis Webster Campus (Gateway, Winghaven, Westport), do I need a parking permit?

A: Parking permits are required at both the Webster Groves (main) and Gateway (downtown) campuses. Students do not need to purchase a parking permit for Westport or Winghaven. For students taking courses at other Webster University locations, please check with that specific site for parking information.

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Q: I completed some graduate courses at another institution, can I get transfer credit?

A: As long as the courses were not counted toward a degree, are graduate level, and are relevant toward the intended program, the courses can be considered for graduate credit. You may need to provide a course syllabus and description in addition to the official transcript for evaluation. Please provide this information to your academic advisor.

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Q: I am in the military and completed a captain’s career course (or similar), can I get credit toward my degree?

A: Webster has many cooperative degree programs with the military. Please visit http://www.webster.edu/military/ to review our current agreements. Your academic advisor can address specific questions you may have about your military experience.

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Q: I am completing a sequential degree and already completed a required course in my first degree. Do I have to replace that course?

A: Yes, students pursuing an approved sequential degree must meet the minimum stated hours for that sequential degree program as outlined in the graduate catalog. If you already completed a core course in a previous degree, please work with your academic advisor to find an appropriate core course substitution. For more information about sequential degrees, visit the graduate catalog.

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Q: I earned a C in a course. Can I continue taking courses?

A: Depends. For students who are early on in their graduate academic program, a C could result in dismissal or probation. For students who have moved beyond candidacy, more than 2 Cs could result in dismissal. Please review the Academic Policy related to Academic Warning, Probation, and Dismissal in the Graduate Catalog or talk to your academic advisor.

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Q: It’s week 7 and I’m doing poorly in my class. Can I withdraw and get a full refund?

A: The last day to withdraw from a course is the Friday of week 6. Students cannot withdraw from a course after week 6 due to poor academic performance. If you have experienced a documented and extenuating circumstance that prevented a timely withdraw prior to week 6, you should talk to your academic advisor. Full refunds are only awarded through the second Friday of the term for a dropped course.

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Q: In my first graduate degree, I completed WSBT 5000. Do I have to take it again in my sequential degree?

A: No. Since you completed it in your first degree, you do not have to retake it or make up the credit.

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Q: I withdrew from my course and didn’t get a full refund. Is this an option?

A: The week the withdrawal is processed determines the rate of refund a student is awarded. In some circumstances, a student may submit a Graduate Tuition Refund/Waiver to the Tuition Appeal Committee for review. Students should submit this petition when documented and extenuating circumstances prevented a timely drop or withdraw that impacted the refund awarded. You can locate the Graduate Tuition Refund/Waiver in the Student Resources – Student Forms portion of this website.

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Q: I just registered for my last class. Now what?

A: Congratulations! Please make sure you Petition to Graduate, and review your degree audit to verify that you have completed all required courses and credit hours. Please also plan to attend either the December Toast or May Commencement Ceremony. For students not in St. Louis, check with your local campus for the schedule of graduation ceremonies.

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Q: I am returning to Webster University after not attending. What steps do I need to take to return?

A: Please call the Academic Advising Center or contact the advisor at your local campus to schedule an appointment. If you have been out for more than 5 terms, you will return on the current Graduate Catalog requirements. Your advisor can review your degree requirements with you.

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Q: I was reinstated to the institution after being dismissed. What steps do I need to take to enroll?

A: Please call the Academic Advising Center or contact the advisor at your local campus to schedule an appointment. Reinstated students are encouraged to limit coursework to 1 class per term, maintain continuous enrollment, and are required to follow current catalog requirements. Students also may have to retake courses in which a C grade (or lower) was originally earned.

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Q: Does my place of employment have a corporate partnership with Webster University?

A: Webster University has corporate partnerships with many employers which allows for a 20% tuition discount.  To check if you have a corporate partnership, please contact Webster’s Office of Corporate Partnerships, or your employer’s Human Resources Department.

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