E-Statement Frequently Asked Questions

1. What are e-statements?

E-statements are online student statements that display student account activity such as tuition, fees, housing, insurance, financial aid and payments.  E-statements will be available on Webster University’s online statement and payment center.

2. How do e-statements work?

You will receive an email when your e-statement is available to view and pay.  The email will be sent to your Webster email address.  If you have authorized other payers (such as parent, guardian, spouse or other third party) and you have added their email address, they will also receive an email notification when the e-statement is available.

3. How can I pay my bill?

You can pay your bill by:

a) Online payment (MasterCard/Visa/Discover or E-check).

b) By mailing a check and bill remittance to the P.O.  Box listed on the remittance.

c) In person: cash or checks only are accepted at the Bursar’s Office/Cashier Window.

4. Can I mail my payment?

We encourage you to make your payment online, but if you wish to mail your payment, please print your e-statement and detach and include the remittance portion with your check. Write your Webster University ID on the memo line of the check. Mail the payment to the P.O. Box indicated on the remittance form.

5. Can I receive a paper statement?

No, since e-statements are the official means of communicating for Webster University, only electronic statements will be issued.

6. What are the benefits of e-statements?

• Student privacy – the statement is available on the web site not listing student grades and other private information.

• Parents and other authorized users can view the statement prior to submitting payment.

• Automatic email notification when statements are issued.

• More time to receive, review and pay the bill prior to the due date.

• Easier to read statement due to design flexibility.

• Convenient access – available 24 hours a day 7 days a week.

• Information is secure and confidential – only you and those you authorize can see your e-statement and payment history.

• View up to 24 months of statement history and unlimited payment history.

• Parents and other authorized payers can receive email notification when e-statements are available.

7. How do I print a copy of my statement?

Select “View Account” from the main menu. Click on the “PDF Printable Statement” to print a copy of your statement.

8. How can I print and/or view my statement if I do not have a computer?

•  You can access any computer on campus, including the computer center and the computer kiosk, outside the cashier window, to view and/or print your statement.

• Visit a public library or internet café to access your statement.

• Ask a family member or friend who has a computer to access your statement.