Sample Resumé — Functional

Christine Sample
124 Main Street, St. Louis, Missouri 63131
314-444-3232, mschristinesample@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS

• Six years of experience in the healthcare industry.
• Experienced at strategic planning, program design/implementation, and personnel management.
• Expertise with insurance claims and contract negotiations.
• Proficient with Microsoft Word, Excel, Access, PowerPoint, SAP, and patient database systems.

PROFESSIONAL EXPERIENCE
Management

• Presided over all operations of a 40-room facility, including annual operating budget of $12,000,000.
• Increased annual revenues by more than 15% for three consecutive years as Director.
• Managed all insurance contract negotiations; implemented new system for processing claims.

Supervision & Training

• Recruited, trained and supervised 60 employees; established goals and competencies, conducted performance evaluations, and granted promotions.
• Directed staff meetings and strategic planning sessions with senior staff.
• Implemented new leadership development and training program for employees that resulted in a 50% increase in employee retention.
• Instituted employee incentives program that resulted in enhanced job performance.

Program Development/Coordination

• Facilitated opportunities for peer-support systems within treatment program.
• Developed and implemented new patient evaluation system.
• Designed, organized, and promoted "Healthy Alternatives" community prevention program; registered 500 participants in first year.

Public Relations/Marketing

• Produced a comprehensive marketing plan, including a design for radio/television advertising.
• Partnered with city police and fire departments to sponsor charity events.
• Redesigned company logo for ten-year anniversary event.
• Managed 35 corporate sales accounts, with revenues of over $300,000.

EMPLOYMENT HISTORY
SERENITY HEALING CENTER, St. Louis, Missouri, July 1997 to present
Director, December 2005 to present
Counselor, July 2003 to December 2005

ST. LOUIS BREAD COMPANY, St. Louis, Missouri
Marketing Assistant, May 2000 to July 2003

EDUCATION
Webster University, St. Louis, Missouri
Masters of Arts, Health Services Management, May 2003
Bachelor of Arts, Psychology, December 2000

PROFESSIONAL ASSOCIATION
American College of Health Care Administrators, 1999 to present
American Association of Homes and Services for the Aging, 1997 to present