2010 CfPD Public Seminars
Select the title of a seminar to view details of that offering:
Leading With Executive Presence
In partnership with The Paideia Group
Executive presence is a differentiator that accelerates your leadership effectiveness and allows you to make a significant impact on your organization. While research indicates that there is no single way to behave in order to be seen as someone with executive presence, there are a number of behaviors and attitudes those with executive presence seem to embody. There are a combination of attributes that reflects who you are personally (authentic, sincere, values and cares about others) and who you are professionally (articulate, low ego needs, high confidence, intelligent). There are some components that are key no matter how the other attributes are combined. Understanding these attributes and how they benefit you and your organization will be vital in growing your executive presence.
What You Will Learn
• The traits and characteristics of “Executive Presence”
• Identify gaps you may have and understand what you can do to develop specific attributes and behaviors
• Outline a personal story that captures the essence of your values
• Understand the transition from leading with proficiency to leading with professional maturity
How You Will Benefit
• Recognize the difference executive presence has on how others respond to you
• The role of storytelling to engage others
• How presence impacts others, and the behaviors that garner respect and admiration
Who Should Attend
This seminar is ideal for the experienced leader or manager looking to impact their effectiveness with other leaders, peers and colleagues; leaders who recognize that their capacity for leadership effectiveness lies beyond the fundamentals that have gotten them to where they are today; and those who recognize that presence isn’t something that comes naturally to everyone, but can be developed.
Leading With Executive Presence
April 6, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee ................$295.00
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A Coaching Style of Leadership
In partnership with DMT Consulting, LLC
Anecdotal research indicates that successful leaders have come a long way from business school, when “hard” subjects (finance, operations management, etc.) were the crucial topics they studied, while “soft” subjects (organizational behavior, HR management, etc) were considered unimportant. Today, many of those same B-school graduates recognize that the keys to professional success include critical people-management skills—working with and developing people in order to make a business more successful. Being an effective coach is an essential part of that key to success.
Denise Tegel will lead this half-day experiential seminar focused on building coaching bench strength within organizations.
What You Will Learn
• Ability to establish a coaching relationship that helps build trust, instills active listening skills as well as learning to ask powerful questions.
• How to provide effective feedback.
• Facilitating learning and results through action planning.
How You Will Benefit
• Understand a coaching style of leadership and its application and value to business results.
• Explore the power of peer coaching throughout an organization – up, down, across.
• Provide a coaching toolkit for leaders.
• Examine the value of creating a coaching culture in organizations.
Who Should Attend
This seminar is designed for new leaders, HR managers, people in rapidly-changing work environments, and leaders who want to continuously improve their skills and expand their leadership abilities to fully develop their employees.
A Coaching Style of Leadership
March 17, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee.............$295.00
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Power Writing
In partnership with WeissWrite, LLC
Power - noun: the possession of control or command over others; authority; ascendancy; Verb: to inspire; spur; sustain.
Release your potential through the power of effective writing at this half-day session where you will learn to project authority and expertise, overcome writer’s block, and develop a writing process that can be applied to any form of communication.
What You Will Learn
• Understanding your readers to write specifically to them.
• Ability to capture your audience's attention in the first 21 words.
• Learning to tell a compelling story through written media.
• Creating and editing your own sample copy.
How You Will Benefit
• Introduction to skills necessary to write crisply, clearly, and concisely.
• Learning to make every word work - and fire those that don't.
• Discover tips and tricks for self-editing to make more effective writing happen faster.
Who Should Attend
This seminar is appropriate for staff at any level who wish to improve their written communication in the workplace and beyond.
Power Writing
November 18, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee...................$195.00
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The Articulate Professional
In partnership with WeissWrite, LLC
Many professionals are hired for their technical expertise, but find that once they land the job, they are called upon to write a compelling proposal, make an effective presentation or, even worse, wow an audience of perfect strangers with a great speech. Writing coach Dick Weiss shares tried and true presentation techniques designed to engage and even entertain an audience in his own fun, fast-paced and interactive session.
What You Will Learn
• Writing basics and exercises including ten steps to clarity.
• The importance of understanding your audience, who are they, what they know and what they think they know.
• Presenting a written proposal to a client or within your company, including fresh ideas, changes in policies, budget requests and raises.
• The Ten Commandments of E-Mail - how to get your client or colleague’s attention and encourage a quick and useful response.
• Tips to take home to apply in a variety of ways on the job in emails, letters, proposals, PowerPoint presentations and in group meetings whether large or small.
How You Will Benefit
• You will gain the ability to understand the language your client is comfortable with and their understanding of how the world works.
•You will be able to show clients the Promised Land and the steps to get there.
•Understand how to use humor (judiciously) and have fun.
• Learn the skill on how to keep things simple, but don’t dumb down and to make every word work for a living.
Who Should Attend
This half-day seminar is appropriate for staff at any level who wishes to present themselves professionally through improved communication skills.
The Articulate Professional
May 20, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee........$195.00
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Writing an Effective Business Plan
Too often, entrepreneurs waste time, money and opportunity because they do not develop plans to guide their actions. Banks, private investors and government entities will all want to see your business plan. Be sure it makes sense, contains real numbers and presents a compelling case for your ideas. This full day seminar is the key to helping you write that business plan that will not only impress and garner support in starting your business, but will help you write the main component that begins your future as a success story.
What You Will Learn
• The key components of a solid business plan.
• Showcasing what lenders and grant agencies want to see in a plan.
• How to articulate your business concept to gain understanding and support.
How You Will Benefit
• Ability to identify any critical flaws which must be addressed before your concept can move forward.
• Classroom materials to guide you through the steps of developing or improving your business plan.
• Explore targeted questions to make you think about your plan from the perspective of the reader.
Who Should Attend
This seminar is for people with new ideas who want to take the next step, entrepreneurs who want to become more focused, anyone who intends to apply for a small business loan, and non-profits or other organizations in search of grants.
Writing an Effective Business Plan
October 28, 2010 – 8:00 a.m. to 5:00 p.m.
Investment per Attendee......$295.00
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Customer Service is Everyone’s Job
In partnership with Avanti Improvement Solutions, LLC
With the marketplace getting more competitive, customers are demanding more and more value for every dollar spent. Putting your best foot forward and retaining your customers is the key to your success. A top-notch customer service philosophy can greatly aid customer retention efforts, and happy customers can be your most productive sales force. Don’t give your customer a reason to seek out your competition. This highly-interactive seminar will cover customer service philosophies with a strong emphasis on applying them to everyday situations.
What You Will Learn
• Customer service philosophies and best practices.
• Importance of data for your customer service efforts.
• Building a process to ensure customer service.
• Using words effectively with customers.
• Time will be provided to apply concepts to your specific circumstances.
How You Will Benefit
• Diagnose customer issues and develop strategies for corrective action.
• Develop strategies to improve service to the customer while reducing your costs.
• Expand your thinking about identifying the customer in every circumstance.
• Take away ideas that can be used immediately in your organization.
Who Should Attend
Senior managers who want to create a customer-first culture in their organization, managers and supervisors who interact directly with customers and people who are responsible for staff that interacts directly with the customer.
Customer Service is Everyone’s Job
April 29, 2010 – 8:00 a.m. to 12:30 p.m.
August 24, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee .............$295.00
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Recognizing and Removing Barriers to Performance
In partnership with Dumonceaux & Associates
Great managers can read people and note that their employees have different skills, concerns, and levels of motivation. Further, they know that if they ignore these diverse needs, there is a greater chance that their employees will waste energy moving in the wrong direction, get frustrated with lack of success, or disengage completely from a project or team. The effective manager knows how to adjust his or her style to match the needs of the team and the situation. This half-day course uses the DiSC model and is designed to help managers recognize team and staff needs, and adjust as needed to remove barriers to higher performance.
What You Will Learn
• The DiSC Model and its application to the management professional.
• Various approaches to conflict and opposition based upon employee DiSC profiles.
How You Will Benefit
• Learn to read the DiSC style and developmental needs of different employees.
• Ability to share your understanding of your employees’ goals and fears and use this to recognize and reduce employees’ opposition and resistance.
• Adapt your management approach to match the ability level and motivations of your employees.
• Develop teams and staff that are more energized, efficient, and committed.
Who Should Attend
This seminar is for leaders, managers and supervisors who deal with challenging or difficult teams and individuals.
Recognizing and Removing Barriers
October 8, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee...............$395.00
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Emotional Intelligence
In partnership with Moore Consulting Group, LLC
Research suggests that no matter how smart you are, you perform best when you understand your own emotional reactions, manage them well, and have the capacity to understand and respond to the emotions of others. For leaders, “IQ” may be less important than “EQ.” Mary Ann Moore leads this half-day seminar which explores the most up-to-date Emotional Intelligence (EI) model and strategies for implementing these learnings in your workplace.
What You Will Learn
• How to understand your own EQ.
• Examine case studies to learn and apply EI theory in work situations.
• Discuss the application of EI in your own workplace based on issues specific to your experience.
How You Will Benefit
• Using the influential work of Daniel Goleman, you will explore the emotional intelligence model and its application in the workplace.
• Build a valuable reference tool based on the EI framework.
• Discover enhanced effectiveness in personal and professional communications.
Who Should Attend
This seminar is for managers and supervisors who have the technical knowledge they need, but are looking to become more effective in leading and managing their teams.
Emotional Intelligence
May 27, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee ........$395.00
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Creating a Climate for Success
In partnership with Moore Consulting Group, LLC
Effective leadership is a key predictor of organizational success. A leader’s behavior starts a domino effect that impacts how they create organizational climate, how that climate affects performance and the overall success of the organization. Mary Ann Moore facilitates this half-day course which is based on extensive research at Harvard Business School and the motivational theories of David McClelland, PhD. This workshop will provide you with tools and information to improve the climate where you work and make it a place where people not only want to work, but want you to be their leader.
What You Will Learn
• Six leadership styles, their effective and ineffective use and impact on employee performance.
• Six dimensions of organizational climate and the key indicators of a high performance climate.
• The relationship of leadership style to organizational climate and ultimately bottom-line results.
• Strategies to engage employees and increase discretionary effort.
•Approaches to effectively use a variety of leadership styles to positively impact organizational climate and employee performance.
How You Will Benefit
• Learn to diagnose your organization and assess leadership styles.
• Develop strategies so your organization has a positive work climate.
Who Should Attend
This seminar is for managers and supervisors who wish to improve the working environments in their organizations, employers who are looking for new ways to boost morale, and HR professionals looking to retain talent.
Creating a Climate for Success
September 21, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee....................$395.00
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Take Charge of Your Career
In partnership with B.A.T. Leadership Training
Your career is too important to be left up to your organization, your supervisor or to chance. In fact, most people spend more time planning their vacations than their careers. As a rule, people don't succeed because they "get all the breaks" or are "in the right place at the right time". Successful people take responsibility for their careers and make strategic decisions to ensure success. If you want to take control of your career path and become as successful as you can be in your organization, this half-day session led by Bill Binder is for you.
What You Will Learn
• Tools to shape your career through instruction, self-analysis exercises, written examples and discussion.
• To keep you on the right track after the seminar, you will receive an application manual and other take-home tools.
How You Will Benefit
• Become the CEO of your career by discovering how you "FIT" in your organization and how it is important in succeeding in your career.
• Build on your strengths.
• Master the keys of networking.
Who Should Attend
This seminar is for anyone who wants to take control of their career path.
Take Charge of Your Career
September 30, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee....................$195.00
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Leadership for Managers: Getting the Maximum Results from Your Team
In partnership with B.A.T. Leadership Training
While a manager is a person who has control or direction of a business, a division, or phase of it, a leader holds the power to influence people to accomplish the goals of the business. No matter what role you play in your company, your position has inherent power associated with it, but how do you differentiate yourself from your predecessors? How do you get the most out of the people you manage? This primer is for new supervisors and a refresher for experienced individuals that can help your company survive in these trying economic times.
What You Will Learn
• Different styles of leadership and their unique dynamics to create a motivating climate to energize your people.
• Ability to maximize your personal charisma and leap over the barriers to receive and provide timely and honest feedback.
• Adjustment of your leadership style for different employees and situations, as well as, how to motivate poor performers.
How You Will Benefit
• Learn how to hire the right people and build a high performance team.
• Take away a better understanding of your own leadership style.
• Improve your employees’ performance by identifying and increasing expectations.
• Learn how to link performance to rewards so your team understands the “big picture”.
Who Should Attend
This seminar is for first time supervisors or managers who have recently been promoted to supervise a larger staff, as well as, people who may be frustrated with their employee/management relationships.
Leadership for Managers
April 13, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee............$295.00
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Dimensional CollaborAction Partnering for Results
By special arrangement with Psychological Associates®
CollaborAction will help you solve the day-in, day-out people problems that reduce productivity and chip away at your bottom line. This one-day seminar enables increased coordination among divisions, departments, and work groups by showing employees how to get cooperation from coworkers over whom they have no authority.
What you will Learn
• Techniques to help you “size up” the behavior of others
• Structure discussions that address potentially disruptive subjects without creating resentment
• Strategies to elicit ideas and gain cooperation
• Tactics to produce greater understanding and commitment
How You Will Benefit
• Broaden your scope of influence by learning how to get better results no matter what the other person’s position of power (boss, peer, or direct report).
• Expand your interpersonal skills, becoming a more effective communicator, motivator, and “people-problem” solver.
• Know how to create unique strategies for dealing with all kinds of day-to-day business roadblocks, such as difficult people, unfocused meetings, poor synergy, missed deadlines, and lackluster commitment from others.
• Deepen your self-awareness regarding how you come across to others, why others react to you as they do, and how to be more productive and effective.
• Receive structured feedback on how effectively you use your newly learned collaborative skills
• Receive a comprehensive application manual containing the tools necessary to further develop skills and strategies after the seminar.
Who Should Attend
This seminar is for anyone who works with others over whom they have no formal authority and needs to develop receptivity and commitment to action.
Dimensional CollaborAction
March 25, 2010 – 8:00 a.m. to 5:00 p.m.
November 23, 2010 – 8:00 a.m. to 5:00 p.m.
Investment per Attendee ................$795.00
(This seminar requires some pre-work to ensure success of the program.)
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In partnership with Dumonceaux & Associates
In any company, the diversity of customer’s needs, goals, and preferences can be dizzying which makes it hard to respond directly to each customer. This seminar not only teaches the highly-developed and incredibly effective skill of reading the unique needs of each customer and providing the service and attention they need, but also how to put the wide range of customer needs into a simple framework that makes sense to you. By learning these skills, you will be able to adjust your sales process to acknowledge the important preferences and values of your customers which will result in strong, lasting and mutually beneficial customer relationships.
What You Will Learn
• The DiSC Model and its application to the sales professional.
• Various approaches to customers based upon their distinct DiSC profile.
How You Will Benefit
• Appreciation of the diversity of your customers’ needs and motivations.
• Understand the need to adapt your sales strategy to customers’ needs.
• Learn to read the DiSC styles and buying needs of your customers.
• Establish natural and influential relationships with your customers.
Who Should Attend
This seminar is for sales professionals and managers who wish to become more insightful and build long-lasting relationships with all customers.
Building Stronger Sales Through Better Customer Relationships
July 9, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee............$395.00
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Leadership Through People Skills
By special arrangement with Psychological Associates®
Coaching to gain support, coordinating team efforts and improving performance are critical leadership skills. These are skills that are hard to define when each person has their own unique individuality and on-the-job behavior. With four distinct styles of on-the-job behavior to be aware of, not being able to recognize and adapt to them makes a leader less optimally effective. This 3 day seminar is beneficial in identifying strengths and weaknesses within your employee’s and practicing the necessary skills to use that knowledge in effectively leading your employees.
What You Will Learn
• Using practice sessions with feedback from team members and instructors, learn how to optimize strengths and overcome challenges.
• Receive a comprehensive application manual that contains the tools necessary to further develop skills and strategies after the seminar.
How You Will Benefit
• Help you address peoples’ individualities in unique ways to effectively lead employees.
• Identify strategies to empower people to achieve competent, confident action.
• Become aware of how to apply influence downward and upward through the chain of command.
• Develop plans to gain commitment from others to embrace and achieve team goals.
Who Should Attend
This seminar is for managers who have hit roadblocks with their teams or who manage “difficult” employees; supervisors that need to make changes in their departments and are finding resistance; managers who want to gain more insight into the human side of management; ombudsmen; or people who often serve as go-betweens during workplace conflict.
Leadership through People Skills
March 10-12, 2010 – 8:00 a.m. to 5:00 p.m. each day
October 20-22, 2010 – 8:00 a.m. to 5:00 p.m. each day
Investment per Attendee...............................$1,995.00
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Effective Change Management for Leaders
In Partnership with The Paideia Group
Agility and adaptation are just two demands organizations face today in the world’s relentless pace of change. Organizations that do not make progress in key areas to keep themselves ahead of the change game will be left behind by competitors who manage change more effectively. Well managed change will give your organization a competitive edge by keeping employees engaged and supportive therefore allowing you to set the bar for your competitors.
This half day program offers a high level understanding of a highly effective change management process for senior leaders who recognize the need for their organization to become proficient in implementing change initiatives, as well as, for Change Management “Sponsors” who need a deeper understanding of the Change Management process and their role in it.
What You Will Learn
•Create awareness of the need to change and support for those implementing the change by leveraging your leadership role
•Learn the Three-Phase Change Management Framework: Preparing for Change; Managing Change; Reinforcing and Sustaining the Change
•Cultural elements that enable your organization to embrace change and remain change ready
•Best Practices in Change Management
How You Will Benefit
•Gain awareness of what it takes to sustain a change ready culture and succeed in your role as a leader during the CM process
•Understand why employees resist change and how to help them cope
•Become familiar with a CM framework that guides initiatives from concept to implementation
•Learn to identify Sponsors and understand their critical role
Who Should Attend
This seminar is ideal for senior leaders who need an overview of how to successfully manage the people side of change; executives wanting to understand and how to support those leading change; managers who will be leading a change, or leading others who will be managing an organization or department change; and leaders who want to effectively manage change resistance and develop support for new initiatives.
Effective Change Management for Leaders
April 7, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee ................$295.00
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Change Management: From Idea to Implementation - Supporting a Significant Change Effort
In Partnership with The Paideia Group
An awareness of how to take a project from idea to implementation is one of the most important factors in supporting a significant change effort. Change leaders need to know who to engage, how to align employees to support the change initiative, and which tools will be most helpful to ensure success. This course will provide participants with the knowledge and understanding of what it takes to create and sustain a significant change initiative, and offers tools to support the process and make your change a successful one.
If you are responsible for leading change initiatives, a key influencer to the success and adoption of a change initiative, or one who manages those with the responsibility for implementing the change initiative, then this highly interactive one day course is your answer.
What You Will Learn
• The three phases of the Change Management Framework:
• Preparing for Change
• Defining your CM strategy, preparing your CM team and identifying Sponsors
• Managing Chang
• Develop CM plans and implement the plans
• Reinforcing and Sustaining Change
• Collect and analyze feedback, diagnose gaps and implement corrective actions to ensure
effective execution
• Common causes of resistance among employees and co-workers and how to help others overcome their fear of change
• The role of the Sponsor and how to educate them as to their responsibilities
• Communication tools, coaching conversations, and other best practices to ensure a successful initiative
How You Will Benefit
• Gain a thorough understanding of the elements required for a successful change initiative
• Opportunity to discuss your change initiative with others and talk through unresolved or challenging issues
• Learn and practice skills to help you help others in overcoming their fear of change, and become project supporters and advocates
• Become familiar with tools you can use to engage others in a positive CM process
• Integrate what you learn in the classroom with your actual project, recognize the gaps you still need to address, and put together plans to ensure success
Change Management: From Idea to Implementation: Supporting a Significant Change Effort
October 6, 2010 – 8:00 a.m. to 12:30 p.m.
Investment per Attendee .............$295.00
(This seminar is also offered as a full-day course as a private, customized seminar for companies. Please contact us for availability and cost.)
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The Change Management Practitioner: Implementing a Significant Change
In Partnership with The Paideia Group
Organization change is here to stay and those organizations that have change management as a core competency will find themselves ahead of their competition. Also, as organizations recognize the critical importance of adaptability as a competitive advantage, they will need key personnel capable of leading and managing change.
Effective implementation of change requires employees to have the knowledge and skill around Change Management frameworks, the ability to create alignment and support, as well as, to implement and sustain the call for change. Without these skills, initiatives will languish or derail and competitors will prevail.
If you have ongoing responsibility for leading and managing change, are new to the change management role and have responsibility for an upcoming change initiative, or are the key leader of implementing change in your area of responsibility, this two day seminar will be beneficial to you and your change initiative’s success.
What You Will Learn
• The three phases of the Change Management Framework:
• Phase l: Preparing for Change
• Define your CM strategy, preparing your CM team and develop your Sponsors
• Phase ll: Managing Change
• Develop CM plans and learn how to effectively implement the plans
• Phase lll: Reinforcing and Sustaining Change
• Collect and analyze feedback, diagnose gaps and implement corrective actions to ensure
effective execution, and learn how to overcome and manage resistance
• Understand the reasons for resistance, learn how people can deal with their own resistance, and how to handle coaching conversations that overcome resistance
• Assess how “change ready” your organization is and what you can do to accelerate the acceptance of change
• Recognize and educate Sponsors on their role in the change initiative
• Identify critical collaborators who can make your initiative advance smoothly
How You Will Benefit
• This seminar’s small group format allows each participant to talk through their change initiative, assess it against what is being taught, and identify any gaps that need to be addressed going forward.
• Learning the Change Management Framework will be beneficial in taking you from concept to implementation and includes steps to maintain and sustain the effort.
• Gain confidence in your ability to lead and manage the CM process
• Experiencing and familiarizing yourself with many of the processes and tools during the two day workshop will help you guide your progress and keep your initiative headed for success even after the seminar is over.
The Change Management Practitioner| Implementing a Significant Change
This seminar is offered as a private, customized seminar for companies. Please contact us for availability and cost.
470 East Lockwood Avenue