School Policies | Webster University

School Policies


Download Student Handbooks (for a full list of policies and procedures):  


Quick Reference Policies:


General School Policies 

The Director of the Music School has the responsibility and authority to administer the school’s programs, monitor its academic and disciplinary policies, and supervises the admission and continued registration of its students.

The following policies and procedures of the Music School have been established in order to assist quality and continuity of study. All students are required to abide by them.

1. Students enrolling for individual lessons should not be studying with another individual instructor on the same instrument.

2. Students and/or parents have the responsibility of communicating with their teacher if an instructional, scheduling, or other problem arises. If the problem cannot be solved, the student and/or parent should contact the school office.

3. Students taking individual lessons who wish to change teachers must first notify and/or discuss any issues with their current teacher and make an effort to mutually resolve any problems. If a resolution is not found, contact the Registration Coordinator or Music School Director for approval to switch.

4. Because faculty teaching is tightly scheduled, students must make every effort to be on time for all lessons and classes. In deference to subsequent students and classes, all lessons/classes will end at the scheduled time. Faculty will wait for a student for one-third of the scheduled lesson time; students are asked to do the same in the event of a teacher’s late arrival. Arrival past that time will be considered a missed lesson.

5. To best serve the musical needs of its students, the Music School reserves the right to dismiss any student because of lack of interest or progress, frequent unexcused absences (three or more lessons), frequent tardiness, disruptive behavior, delinquency in payment of tuition, and/or failure to abide by policies by students or parents.

6. In order to ensure that student performances and audition experiences are positive and educational for each student, the Music School recommends that students registered for individual lessons at the school consult with and receive approval from their individual lesson teacher prior to initiating these activities.

7. Students and parents agree to accept faculty and administrative decisions regarding enrollment, financial aid, scholarships, evaluations, awards, and applications of policies made under the published policies and procedures of the school.

8. The School Director and the Dean of the Leigh Gerdine College of Fine Arts are, respectively, the ultimate authority regarding decisions made under the published policies and procedures of the school, unless the provisions of the specific policy of Webster University delegates authority elsewhere.

9. An appeal for a decision regarding instruction should be directed to the Office of the Director of the Community Music School of Webster University. The appeal will be reviewed by the CMS Director and the Dean of the Leigh Gerdine College of Fine Arts.

The Music School reserves the right to modify or cancel any class, lesson, or course due to insufficient enrollment or instrumentation or extenuating circumstances.

Missed Lessons Policies 

1. Students are enrolled and charged for the entire semester or session.  Students who register after the beginning of the semester are enrolled and charged for the remaining weeks in the semester. Regular attendance at all lessons, classes, and rehearsals for the semester is expected.  Students are charged for all lessons, classes and ensembles, including those missed due to student absence.
2. For individual lessons:    
a.  Since an individual instructor has reserved a weekly teaching time, any missed lesson due to student absence will not be made up, credited, or refunded.    
b.  Exceptions to this policy are made only due to student absence for religious observances.  In these cases, only one lesson per semester will be made up, and notification must be given to the teacher at least one week in advance.    
3.  For classes/rehearsals: Classes or rehearsals missed due to student absence will not be rescheduled and there will be no refund/credit of tuition.
4. When inclement weather or any other unforeseeable circumstances force the closing of the school for safety considerations, classes, lessons and rehearsals will not be made up and no reimbursement will be made.
5.  As a courtesy to your teacher/instructor, please notify your location office in advance of any absence.   
6.  Students who are unable to attend lessons or classes due to a long-term medical issue (3 or more consecutive weeks) may submit a written notification and physician's note to the Music School for consideration of a credit/refund for lessons/classes/rehearsals missed.  
7.  In the event the instructor cancels a lesson or class, a make-up lesson will be offered at a mutually convenient time.  An individual lesson teacher is required to offer two reasonable make-up date alternatives. 
8.  If a student cancels an agreed-upon make-up lesson, it will not be rescheduled.
9.  If lessons/classes/ensembles have been suspended because tuition payment is delinquent, no make-up lessons will be given.
School closing announcements will be made on KSDK Channel 5 TV, KMOX 1120 AM radio,, www.facebook/webstercms or by calling (314) 968-5939.    
We recommend that students sign-up for automated campus closing alerts at: (Note:  you must renew your account every two years). We suggest you sign-up for the STL-Community Music School and STL-Webster groves Main Campus.  

Every effort will be made to avoid canceling lessons and classes due to bad weather.  When Webster University is closed due to weather, the Community Music School will also be closed. 

Payment Policies  

 1. All students will receive a paper billing statement each month around the 6th of the month as long as there is a balance due. You may pay this bill by mailing a check to the following address:

Webster University
P.O. Box 191165
St. Louis, MO 63119-7165

2. If you would like to pay by credit card or electronic bank transfer or check, you must do so through your Online Account:

Online account: We recommend that you use the Webster University online portal, CASHNet® via Connections on the university website. When your student is registered with the CMS, you are given a student ID#, activation code and letter with directions for setting up your online account. This is more environmentally friendly and allows you to view your account at any time to see your balance due, payments made, and discounts applied. It is a secure system. Be sure to set up email forwarding to your personal email account.

You will be notified by e-mail around the 6th of the month, when a balance is due, that your statement is ready to be viewed. A link will be provided in the e-mail taking you to the Connections home page: You will log-in to Connections to view your statement and make a payment by credit card or electronic bank transfer.

Fall  Online Due Date*
August 8/6 9/1
September 9/6 10/1
October 10/6 11/1
November 11/6 12/1**
January 1/6 2/1
February 2/6 3/1
March 3/6 4/1
April 4/6 5/1**
June 6/6 7/1
July 7/6 8/1**

* A monthly 1.5% interest charge will be assessed on balances remaining on account after the due date.
**Account balances must be paid in full by these dates for continuous enrollment.

Account balances may be paid in one of following ways:

  • Online by credit card (Master Card, VISA, Discover or American Express*) or electronic check/bank transfer through the student’s Webster University Connection account or print the statement and mail it in with a check.  *Please note there is a 2.75% convenience fee charged by the credit card companies when paying by credit card online.


  • Through the mail by sending a check indicating student ID# or money order along with a copy of the billing statement to Webster University/PO Box 191165/St. Louis, MO 63119-7165


  • Set up automatic payments through personal bank directing bank to send check indicating student ID# to Webster University/PO Box 191165/St. Louis, MO 63119-7165

Monthly Payment Plan: Students may make monthly payments on their semester charges. Those who select this option will be charged a monthly interest rate of 1.5% on the balance remaining after each payment due date. Failure to maintain the scheduled monthly payments may result in cancellation of lessons/classes/rehearsals.

There is a $25.00 fee for each returned check. If a check is returned, reimbursement must be made by money order or cash.

Tuition from previous semester must be paid in full before students may register for the following semester.  Members of orchestras or ensembles with unpaid CMS tuition balances from previous academic years for any CMS program must pay in full prior to the auditions and the first rehearsal of each semester or will not be able to participate in the orchestra/ensemble.

The Community Music School reserves the right to require those students with a history of delinquent payments to go into a “pre-payment” status, in which the student must pay IN FULL for the entire semester and any past due balances before enrollment may continue.

Refund/Drop Policies 

Individual instruction:

1. If the student withdraws 24 hours or more before the first lesson/class, s/he will be billed only for the $30 registration fee.  If the student does not give 24 hours or more of notice, s/he will be billed the $30 registration fee and a $125 penalty fee. 

2.  To cancel your registration 24 hours before the first lesson, please call the Cancellation Hotline:  314-968-5958.

3.  If a student withdraws between the day of the first lesson and the end of the sixth week of the CMS semester, they will be billed for the lessons received from the time of enrollment, the $30 registration fee, and a $125 penalty fee.  

4.  To cancel your registration after the first day of lessons, please send an email to or call the Cancellation Hotline:  314-968-5958. 

5.  There are no refunds after the sixth week of the semester, and students will be charged and responsible for the full semester tuition and any applicable fees and interest charges.  

6.  Summer Session:  Withdrawals between the day of the first class/lesson and the end of the second week of the session will be billed for the lessons from the time of enrollment, the $30 registration fee, and a $50 penalty fee.  There are no refunds after the second week of the summer session.  
7. Group instruction (including Young Years/Kindermusik Academy classes): Tuition for group classes is not refundable unless classes are cancelled due to insufficient enrollment.