WEBSTER
TELECOMMUNICATIONS

..Your extension is assigned by Telecommunications Office and will be given to you by your department. You may call x7461 to verify.

2.  How does my family reach me?

..Dial the automated attendant number 314-961-2660.  Caller will be prompted to enter "1" before dialing your extension.  The switchboard number is 314-968-6900.

3. How do I listen to my PhoneMail?

..From your own extension get a dial tone.
..Press blinking Message Waiting button.
..Press # (pound key) to indicate that you are calling from your own extension.
..Dial your password and then press # (pound key) (Your password may be no longer than 24 digits.

..From another campus phone, dial the PhoneMail access number x7195.
..Dial your extension number, then press # (pound key)
..Dial your password and then press # (pound key).

4.  Should I change my PhoneMail password?

..Yes!

5.  What to do with obscene messages?

..If you receive a lewd or obscene message: ..Press (*4) to stop the message in the middle and SAVE it.
We CANNOT take action without the message.  DO NOT delete it!
Contact Public Safety IMMEDIATELY, at x7130 and report the message. Someone will call you back during business hours; Mon-Fri: 8:30-4:30.

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How do I record my personal greeting?

Once you have accessed PhoneMail and entered your password, the PhoneMail System will prompt you to record your name.

• To record your name, press 8 then 4.
  
• To record your greeting, press 8 then 1.

Other menu options.

• To listen, press 3.
  
• To Record, press 1.
  
• To Change Answering options, press 8.
  
• To Change Mail box options, press 9.
  
• To Transfer, press 7 then 0.
  
• To Disconnect, press 7 then 6 or hang up.
  
• If you need help, press help or "0" to get to the home state.
  
• During play back or recording you may press stop or * (star key) to enable you to use the control features.
  
• To go back to the home state, press reverse or 7 then press enter or # (pound key).
• To disconnect press 7 then press 6 or hang up.

PhoneMail Control Features:

• To delete press 6,


• To save press 4,


• To replay, push 7 then 3,


• To skip press 2,


• To continue listening, press 3.


• For more options press "0".


• If you need Help press "0".

• Record and send messages to another subscriber by entering their extension number.  You can also send messages to several subscribers or to distribution lists.
• Skip message to go to the next, listen later.
• Listen - After listening to messages, you can press * Stop and replay.
• Save your messages - limits message capacity.  Limit is 10 total, saved or new.
• Delete - After deleting, you can send an automatic response, add your own comments.
• Forward messages to another phone mail user.
• Press "O" or * at any time during the recording to listen to features.

Other Features:

• To put your phone in "do not disturb" mode press # (pound key) 5.
  
• To cancel "do not disturb" mode press ## 5 which will allow your phone to ring.
  
• To forward calls to PhoneMail press # 9 then 7500.
  
• To cancel forwarding press ## 9; calls will again ring your extension.

Special Buttons

• Flash:  Gives you a dial tone, call waiting light flashes while dialing another extension.
  
• Call Waiting:  Press connect button to connect caller waiting.
  
• Connect:  Press connect button to reconnect the caller.
  
• Conference:  Press conference button after 3rd party number is connected.

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Although we think that most of the University is aware of telephone scams; we want to remind you that you should never, ever forward any person to an outside line, (number nine on your telephone).  This of course allows the individual to make and charge long distance calls to you. Just hang up.  Notify Telecommunications office (968-7461) if you have any questions.

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WALL CORDS are the most frequent cause of problems.

..To report problems call x7461.

When calling please do the following:
..give your phone extension (for example, 6900)
..tell how you can be reached

LIQUID SPILLS.  If you spill ANY liquid into the telephone or handset:

..UNPLUG PHONE IMMEDIATELY from the wall.
..Do Not attempt to use it, as this may short the circuits and cause serious damage.
..Call x7461 for help.

NO DIAL TONE.  If you cannot get a dial tone, and none of the lights are lit:
..Make sure the plugs connecting the handset to the phone are firmly in place.
..Check to see if the wall cord is firmly plugged in.
..If all plugs are secure, then unplug the telephone from the wall, wait about 10 seconds, and then plug the phone back in.  This should reset the phone causing all the lights to flash briefly.  DO NOT leave the phone unplugged for more than 30 seconds or an alarm will register on your system.
..Make sure the wall cord is undamaged.
..If you still cannot get a dial tone, call x7461 for help. Be sure to give your extension and room number.

DEAD PHONE.  If all the lights on your phone are blinking erratically:
..Check to make sure the wall cord is firmly plugged in, both on the phone and at the wall jack.  If one is loose, snap it firmly in place, the problem is probably solved.  If one end remains very loose, or the lights keep flashing, call x7461.

CANNOT GET INTO PHONEMAIL.  Are you dialing the correct Phone Number?  Dial 7195 on campus.  Dial 968-7195 from off campus.

PHONE MAIL WON'T ANSWER.  If Phone Mail isn't answering your phone after 4 rings call x7461
..PhoneMail may be busy at peak times.
..Check your Answering Mode in your PhoneMail options box by entering PhoneMail. Press 8 for Answering Options and then press 2 for the Answering Mode. Then press 4 to have PhoneMail answer your calls.

PASSWORD NOT WORKING.  Retry and call x7461 for help.

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