Student Account Charges and Adjustments | Webster University

Student Account Charges and Adjustments

Tuition, fee, room, and board rates are set and approved by the Board on an annual basis. The University publishes tuition and fee rates on Webster University's web site. Tuition and fee rates are also available in the Graduate and Undergraduate catalogs. 

The Bursar's Office is responsible for assessing student specific tuition and fee charges and other assessments incurred in course of pursuing an education at Webster University.

The Bursar's Office has no authority to change or adjust rates associated with educational charges assessed on student accounts. Adjustments to approved charges or fee waivers may occasionally be necessary. The Bursar's Office will post adjustments and waivers in accordance with established procedures and documented approval.

The following types of charges have been approved for assessment and collection through the student account managed in the Bursar's Office:

  • Tuition and Fees
  • Matriculation Fee
  • Student Activity Fee
  • Study Abroad Fees
  • Graduation Candidacy Fees
  • Room and Board Charges
  • Insurance and Health Services
  • Parking
  • Textbook Charges
  • World Traveler Charges
  • Various fees such as ID Replacements and Higher One Card Replacement Fees 

Tuition and Fees

Tuition and fee charges are assessed automatically based on student course registration. Every course section has a bill code that controls tuition billing and related revenue accounting. Some course sections may have a fee code that drives course fee assessments. Course fees may include lab fees and program fees. Course fees are non-refundable unless otherwise indicated.

Conservatory students are required to be enrolled in their full time program. The Conservatory tuition rate is a flat fee that incorporates the Conservatory fee with the full time undergraduate tuition. The Conservatory program administration maintains appeal authority over this policy.

Undergraduate study abroad students are assessed the full time undergraduate tuition flat rate regardless of the number of hours of enrollment. The undergraduate part time per credit hour rate does not apply to study abroad enrollments. The study abroad office maintains appeal authority over this policy.

Educational departments that set up courses in the Jenzabar CX system should always leave the bill code blank, so Bursar Office processes can accurately manage these codes. The Billing Coordinator, currently Nancy Bender, should be notified of any new course set-up that does not follow prior term course standards.

Matriculation Fee

All full time undergraduate students are charged a onetime $125 Matriculation Fee. This fee is also referred to as an Orientation fee because it covers various orientation activities for new undergraduate students. Matriculation fees are non-refundable.

Student Activity Fee

All full time undergraduate students are charged a $100 Student Activity Fee each semester of enrollment. The fee helps to fund student activities sponsored by the Student Government Association. Student Activity Fees are non-refundable.

Study Abroad Fee

All study abroad students are charged a study abroad Fee based on the type of study abroad program. Full term programs normally require a $525 study abroad fee in addition to tuition and program fee assessments. Most short term programs require a $175 study abroad fee. Students should consult with the Study Abroad Office to determine the fees associated with their individual program. Study Abroad Fees are non-refundable.

Capsim Simulation Fees

A $99 Capsim fee may be charged as a course lab fee for a Capsim program provided with online business capstone courses. Capsim creates and supports business simulations including Foundation, Business Simulation, and Comp-XMR for higher education and corporate training. Additional information about Capsim services is available on the Capsim website at Webster University started utilizing a new enhanced version of the capstone material effective in fall 2012 that is tailored to Webster University. Questions about this fee should be directed to Doug O'Bannon, Chair of the Business Department.

Graduation Candidacy Fees

Graduation Candidacy fees are assessed when students reach a certain number of hours in their program of enrollment. The Registrar's Office provides the Bursar's Office with a file of Graduation Candidates, so the fee can be posted to student accounts. Graduation Candidacy Fees are non-refundable. 

Room and Board

Room and board assignments are managed by Elissa Marsh in Housing and Residence Life. The Jenzabar CX system is configured to charge students for room assignments and board plans based on the data entered in the Hall Record. Students residing in University housing are also charged a $60 Housing Activity Fee each semester to support educational, cultural, and social programming efforts. Housing and Residence Life also provides damage charges to the Business Office for manual posting to student accounts. All changes in room or board assignments and housing charge appeals should be submitted to Housing and Residence Life.


Insurance policy enrollments are managed by Kelly Malone, Coordinator, in Student Health Services. The Jenzabar CX system is configured to charge students for insurance plans based on the data entered in the Hall Record. All changes in insurance plan enrollments and insurance charge appeals should be submitted to Student Health Services. Student Health Services also provides immunization charges to the Business Office for manual posting.


Parking permits sales and parking fines are managed by the Public Safety Office. Public Safety provides parking charges to the Bursar's Office for posting to the student account. Parking change appeals should be directed to the Public Safety Office.

Textbook Charges

Webster students enrolled at one of the St. Louis campuses or in the online program, who are anticipating financial aid in excess of their tuition and fees may be eligible for the Money for Textbooks program. This program allows students to receive an advance on their financial aid, which can be used to purchase their textbooks and supplies in a timely fashion. Maximum amount is $600 per semester. An online application form is available through Student Affairs web site. The University processing office emails authorization to the bookstore where the student makes appropriate purchases. The Bursar's Office posts the cost of bookstore purchases on the student account with a $5 processing fee. The Bursar's Office is invoiced by the bookstore for student purchases.

Cash refunds are not given for textbooks or other merchandise purchased through this program. Credits are provided to the Bursar's Office for posting on the student's account. Additional information is available at

World Traveler Charges

The WWTP Webster World Traveler Program is considered a financial aid award. An airfare charge is posted to the student account for all WWTP award recipients for the cost of airfare purchased by the University. These charges are paid by Financial Aid. The Study Abroad Office provides student account and charge amount information to both the Bursar's Office and the Financial Aid Office to ensure these transactions are processed.

Tuition Withdrawal Waivers

Students may ‘drop' a course at 100% before scheduled deadlines or ‘withdraw' from courses during the refund periods. Different refund schedules are defined for undergraduates, graduates, semesters, and terms within the semesters, and California. Students attending on-campus classes in California will receive a pro rata refund of tuition if the withdrawal is within 60 percent of the beginning of the enrollment period. Undergraduate and Graduate refund schedules are based on the course (not student).

Undergraduate Appeals

Undergraduate Appeals are reviewed and approved by the Tuition Adjustment Committee for Undergraduates as discussed above. The Business Office also receives ‘overload' waivers from Sandy Tomey, and the office posts the account adjustments. Overload situations are caused by registrations exceeding 18 hours, and waivers may be approved when the student subsequently withdraws below the 18 hour threshold. Overload waivers do not need to be reviewed or approved by the Tuition Adjustment Committee.

Webster Groves Campus Graduate Appeals

Academic Advising coordinates appeals for graduate students attending programs in St. Louis, and the Director of Academic Advising Center (currently Tom Nicolai) approves these appeals (except School of Education) before they are submitted to the Business Office for posting. The School of Education Dean's Office handles graduate requests for the School of Education. A standardized Request for Tuition Refund form is used by the Academic Advising Center.

Extended Site /International / On-line Graduate Appeals

A Coordinator in the Academic Affairs area (currently Michelle Lynch) handles extended site and on-line graduate student appeals. These appeals must be approved by one of the Associate Vice Presidents.

Miscellaneous Credit Forms

Miscellaneous Credit Forms may be used to submit various waivers, discounts, or other credits to the Business Office. Miscellaneous Credit Forms require signature approval by an appropriate AVP level administrator or another approval authority delegated. Delegated approval authority for purposes of Miscellaneous Credit Form approvals must be documented in writing and on file in the Bursar's Office. 

Student Deaths

It is the policy of Webster University to forgive current student account charges in the case of a student death. Manual charge adjustments are made to reverse 100% of tuition and parking fees on the student account when a student passes during an academic term. Room and board charges are pro-rated with a Residence Life request. Bookstore charges, lab and matriculation fees remain on the student account.

The Student Dean's office will provide a Tuition Adjustment form to the Business Office to request the 100% tuition adjustment as a result of student death. This adjustment is processed the same as other tuition adjustments.

Financial aid may be returned in accordance with Financial Aid policies. Any remaining credit may be refunded to the family.

Approved Rate Discounts

Webster University provides discounts for approved populations. Discounts are currently processed for Wal-Mart employees and High School students. School of Education waivers are processed by School of Education staff.

Military Discounts

Military discounts are built into published rates for students attending at a military base or active military students attending the main campus or one of the metro campus sites. See Payment and Student Account Credits for additional information about military benefits used to make payment on a student account.