Refunds and Withdrawal Waivers | Webster University

Refunds and Withdrawal Waivers


A student account refund may be owed if you withdraw from classes, receive a tuition adjustment, or if your financial aid exceeds your balance owed.  Credits from dropped classes, tuition adjustments, or financial must be posted to the student account before a credit balance is refunded.

Financial aid and other payments are first applied to any debt you owe to Webster University, such as tuition, course fees, room and board charges.  Other payments and credits may be used alone or in combination with financial aid to pay for tuition and other student account charges.  If your financial aid is more than the amount owed, the excess payments may be refunded to you.

How do I get my student account refund?

To receive the student account refund, you must sign up online for a disbursement method with BankMobile, at  Your refund choices are:
1) Direct deposit into your current bank account,
2) BankMobile Vibe account, or
3) Paper check via U.S. postal service.

Read the following information about the three options before you sign up.  Check your mail for the BankMobile's Refund Selection Kit in a bright green envelope.  Locate your Personal Code found inside the envelope to select your refund preference.  It will look like: ABCD-1234-5678.  Visit and click "Let's Get Started!"

1) Direct Deposit

If you select direct deposit, your student account refund will be deposited into your bank account.  Money is transferred to your bank account on the same business day that BankMobile receives funds from Webster University.  Typically, it takes 1-2 business days for the receiving bank to apply the money to your account.  If your close your bank account, you must provide updated information to BankMobile.  You are encouraged to use your bank account if you already have one. 

2) BankMobile Vibe Account

If you open a BankMobile Vibe account (upon identity verification), money is deposited on the same business day that BankMobile receives funds from Webster University.  If you sign up for the BankMobile Vibe account, you can:
-Transfer your balance into a bank account of your choice from the BankMobile website.
-Invite a parent and/or third party to re-load the Vibe account online with their credit card.
-Make purchases anywhere that MasterCard is accepted.
-Withdraw money at no charge at any AllPoint network ATM.

BankMobile contract: Recent changes require that each college and university publish any third-party contracts that are used to refund federal financial aid.  Webster University entered into a contract with a third party to process all refunds to include refunds as a result of federal financial aid credit balances.  To view our required disclosures and contract with BankMobile, a Division of Customers Bank, click here

3) Paper Check

If you do not sign up for direct deposit or a BankMobile Vibe account, you may choose to receive a paper check in the mail.  A check is mailed the same day BankMobile receives funds form Webster University, provided receipt is within daily cutoff times.  All checks are mailed to the student by BankMobile, and will be sent to the address you have reported to Webster University.  Typically, it takes 5-7 business days for the check to arrive, depending on USPS First Class delivery time frames.


Refunds of overpayment or excess financial aid begin each term after the standard term add/drop period. Payments received from third party sponsors are not refunded to students. Unearned Veteran Affairs (VA) benefit payments are returned to the VA in accordance with the VA prorated schedule. Unearned military tuition assistance (TA) payments are refunded back to the sponsoring military branch in accordance with the Department of Defense Memorandum of Understanding.

Withdrawal Waivers (Course Tuition Refunds)

Effective Summer 2019, Webster University has changed the policy on Drop and Tuition Refund schedule. The Drop policy will change from two weeks to one week for all Undergraduate and Graduate students enrolled in eight-week, nine-week, and sixteen-week courses. The Tuition Refund Policy will also be adjusted and in place for all students effective Summer 2019.

Based on the below schedule, a certain percentage of tuition is waived for courses you drop or from which you withdraw.  If you have been awarded financial aid consult your Financial Aid Counselor to determine the effect that dropping or withdrawing from class will have on your award.

Flat-rate tuition refunds are made only if drops and/or withdrawals reduce the credit load below 13 credit hours. This policy does not apply to U.S. students studying at an international campus. Students attending on-campus classes in California or Georgia will receive a refund of tuition as dictated by State requirements. Refunds for affected Department of Defense Tuition Assistance students attending Webster University classes are dictated by our memorandum of understanding (MOU) with the DoD. The deposit and refund policies at our international campuses may differ; please refer to the catalog of the international campus you are attending for details. All other student refunds/tuition waivers, including those for online courses, are made according to the following schedule:

  Class Length
Date 16 weeks 9 weeks 8 weeks 5 weeks 3 weeks
Week 1 100% 100% 100% 100% 100%
Week 2 75% 75% 75% 25% 0%
Week 3 50% 50% 50% 0% 0%
Week 4 25% 25% 25% 0% N/A
Week 5 0% 0% 0% 0% N/A
Week 6 0% 0% 0% N/A N/A
Week 7 0% 0% 0% N/A N/A
Week 8 0% 0% 0% N/A N/A
Week 9 0% 0% N/A N/A N/A

The deposit and refund policies at our international campuses may differ from the above. Please refer to the catalog of the international campus you are attending for details.