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 You Are Here:   Home > IT Service Desk Home >

    Welcome to Information Technology
    at Webster University

    Select your role from the navigation buttons on the left.

    Going to be away? Set an out-of-office notification from work, home, or anywhere you have Internet access. No work order required! Visit outofoffice.webster.edu

    Help Desk Changes to IT Service Desk

    Callers to the Help Desk will notice a few changes. First, the name has changed to IT Service Desk. This new name reflects the focus of the call center - IT customer service - it recognizes that the IT Service Desk provides a single point of contact to end users who need help specifically with technology-related issues.

    A new phone transfer menu also has been implemented. The new menu will allow the IT Service Desk to focus on technology issues, resulting in more efficient usage of IT resources. Additional transfer options include: Res Tech, the Business Office, the Registrar’s Office, Admissions, Advising, and the Academic Resource Center. Callers with questions pertaining to any of the areas mentioned above can directly connect with the appropriate department without having to speak with a Service Desk Representative.

    IT continues to work toward the goal of implementing ITIL (Information Technology Infrastructure Library) in the coming months, as described in the earlier Webster Today article “Webster IT Department Implements ITIL Framework for Better Service.” IT aims to provide expanded first tier support at the IT Service Desk, resulting in faster turnaround of service requests and issue resolution for the Webster University community.

    Maintenance Windows

    Maintenance Windows are scheduled for necessary updates to Webster's hardware and software.

    Click here to view upcoming Maintenance Windows and Freeze Dates.

    Request Help

    You may request help with your technology problems in three ways

    Via Telephone: 866-435-7270 or 314-968-5995

    Via Email: support@webster.edu

    Via Incident Report: Enter Incident Report

    When requesting help via email, incident report, or voicemail, please be sure to describe your issue as completely as possible, as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

    Support Hours

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