Using IT Direct and/or Maintenance Direct for the First Time

1. Go to the Place a Work Order page.
2. Click on the appropriate link to enter either a technology request or a maintenance/facilities request.
3. Enter your e-mail address.
   We recommend using your Webster e-mail address.
   
   
   
4. Click Submit.
5. If you are a new user, you will receive the message "We cannot find the indicated email address."
6. Enter your last name.
   Be sure to use proper capitalization and punctuation, as this is how your name will appear in the system.
   
   
   
7. Click Submit.
8. To verify that you are a new user, the system will show you a list and ask you to choose if you are any of the displayed users.
   
   
   
9. Choose "My name is not listed" and click Submit.
   You will be asked to fill in your name and contact information.
   
   
   
10. Click Submit once you have filled in all of the fields.
    You will be presented with the work order submittal page, the IT Request Form.
    
    
    
11. Enter your work order.