Help Desk Assistant Application

Job Description

Information Technology, Help Desk Assistant
Work Study only
$9.00/hour starting pay

Job Responsibilities:
Duties include, but are not limited to, providing technical support to and answering questions from faculty, staff, and students; basic to intermediate troubleshooting on a wide variety of topics; documentation; detailed records keeping.

Qualifications:
We are looking for individuals to join the Webster University Help Desk team. Qualified applicants should display the following skills and attributes:

Student workers will be expected to work a minimum of 8 hours per week.

Positions are available immediately and will continue throughout the year, including during the summer. All majors and backgrounds encouraged to apply. Opportunities for advancement.

If this sounds like something you are interested in, please fill out the application form below.

Candidate Information
Name:
E-mail Address:
Telephone Number:
Do you have work study? *	Yes No (if you don't know, call Financial Aid at x6992)
* Work Study refers to students who have been awarded Federal, Webster, or International Work Study as part of their financial aid package while attending Webster University * Webster University Help Desk can accept work study applications only. Sorry, budget is NOT available.
Are you currently a student at Webster University?	Yes No
If so, what year are you?	Freshman Sophomore Junior Senior Graduate
What is your major?
Do you live on campus (in dorms or apartments)?

Employment History
Have you ever worked at Webster University before?	Yes No
If so, please complete the information below. If not, skip to "Other Work Experience"
Department:
Position:
Dates of Employment:
Reason for Leaving:
Major responsibilities:
Other Work Experience
Please list all other previous and relevant experience in the space provided below. Include any positions that required customer service and/or computer technology skills.

Pre-Interview Questions

1. Please describe one specific instance where you displayed superior customer service.

2. Do you think helping someone over the phone differs from helping them in person? If so, how?

3. How do you ensure you provide excellent customer service on the phone?

4. Why do you want to work for the Webster University Help Desk?

Technical Qualifications

1. What operating systems have you used? How would you rate your knowledge of each?

2. What web browsers are you familiar with? Which one is your favorite and why?

3. List all software applications you have *at least* basic working knowledge with.

4. List all other computer experience and troubleshooting experience below.

Availability

Please write in your availabilities next to each of the days below. The Help Desk is open 7 days a week. Our normal business hours are:

Monday-Thursday: 7:00am - 9:00pm
Friday: 7:00am - 7:00pm
Saturday and Sunday: 9:00am - 5:00pm

Please have your availabilities reflect these times. For example, in the text boxes below, you should write something like "Available from 7am - 12pm and also from 3pm - 6pm" using whatever times match your availability.

Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
What date are you available to start?

By clicking on "Submit" below, you are certifying that all information contained within this application is truthful and accurate to the best of your knowledge.