Cisco IP Phone References

• Using Your Phone
• Voicemail
• Using the Cisco Unified Personal Communicator
• Speed Dial Directory
• Phone Etiquette
• Frequently Asked Questions
• Troubleshooting
• General Training Materials
• Call Center Training Materials (applies to call centers only)

Training Materials for Phone Users

• Quick-Reference Guide (.PDF)
• Cisco IP Phone User Guide (.PDF)
• Training Slides (.PDF)
• Online Tutorial (video)
  
  Note: The online tutorial demonstrates Cisco IP phone models 7941G and 7941G-GE. However, models 7945 and 7960, the models used at Webster University, offer the same features and functions. Navigation buttons differ slightly by model.

Training Materials for Call Centers

Materials in this section apply only to users in a call center (e.g., IT Service Desk, Business Office, etc.). They explain how to use the Cisco Agent Desktop software.

• Agent Training Review Slides (.PDF)
• Agent Quick Reference Guide (.PDF)
• Agent User Guide (.PDF)
• Supervisor Quick Reference Guide (.PDF)
• Supervisor User Guide (.PDF)
• Historical Reports Guide (.PDF)