Webster University: Connections F.A.Q's for Faculty/Staff

Connections FAQ - Faculty/Staff

I don't have my temporary password. What do I do?
I do not know my Faculty/Staff ID number.
How do I sign up for a Connections account?
When I click on the "Mail" icon within Connections, I get an error message that says: "Couldn't authenticate to the mail server..."
I receive the error message specified above, but I do not see any other popup box to enter my password again.
Can I change my username?
What can I do in Connections?
I’m getting a message that my account has expired when I try to logon to Connections, why?
How do I reset my Connections password?

I don’t have my temporary password to setup my Connection account. What do I do?

Call the Help Desk at 314-968-5995 or 866-435-7270.

I do not know my Faculty/Staff ID number.

Your faculty/staff ID number is a seven (7) digit number found on all official papers from Webster. IF you have a Webster ID card, this is the number listed on this card.

If you are a faculty member and cannot locate your ID number, please contact Academic Affairs at 314-968-6962.

If you are a staff member and cannot locate your ID number, please contact the Help Desk.

How do I sign up for a Connections account?

After you are hired by Webster, you will receive a letter in the mail with a temporary password. Take this password and go to http://connections.webster.edu. Click on “My Connections Account Settings” and then click on “Create New Account”. From there, follow the instructions to set up your account.

I've setup my Connections account and am logged into the portal. When I click on the "Mail" icon, I get an error message that says: "Couldn't authenticate to the mail server. The system couldn't authenticate to the mail server for account 'Webster mail'. Please enter the correct password into the pop-up dialog box and press OK."

This error most often occurs when you try to access your email for the very first time after setting up your account. If you receive this error message, you should also receive another popup box, titled "Enter Password" asking you to re-enter your password. Simply type in your Connections password once more into this box and click OK. This should load your email for you without a problem, and you will not receive this error message in the future.

I receive the error message specified above, but I do not see any other popup box to enter my password again.

If you are not seeing any popup box after receiving the error message specified above, you have some sort of popup blocker or security program installed on your machine that is preventing this box from appearing. You will need to determine what is installed on your machine and disable it in order to get the popup box to come up. Examples of popup blockers include the Yahoo toolbar and Google toolbar and the popup blocker that comes standard with Internet Explorer on Windows XP Service Pack 2 machines. Programs like Norton Internet Security or McAfee are also known to block certain popup windows. After temporarily disabling any and all of these programs, close your browser, reopen it, and then login to Connections again and attempt to access your email. The popup box should now appear. If it does not, not all programs preventing popups have been disabled.

Can I change my username?

Usernames are automatically generated. There is no way for your username to be changed.

• Access your Webster email

• Access & participate online groups

• Access online courses

• Read important announcements

• Enter student grades

• View student degree audit

• Access personal and group calendars

• Add tabs and channels to make Connections a centralized point of information for your Webster life

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I’m getting a message that my account has expired when I try to logon to Connections, why?

If you have not logged on to your Connections account in 12 months or more, your account will expire due to inactivity. Call the Help Desk at 866-435-7270 to get your account re-activated.

How do I reset my Connections password?

Go to http://connections.webster.edu and click on “I’ve forgotten my username or password.”