Connections FAQ - Students

• I don't have my temporary password. What do I do?
• I do not know my student number.
• How do I sign up for a Connections account?
• I've set up my Connections account and am logged into the portal. When I click on the "Mail" icon, I get an error message that says: "Couldn't authenticate to the mail server. The system couldn't authenticate to the mail server for account 'Webster mail'. Please enter the correct password into the pop-up dialog box and press OK."
• I receive the error message specified above but I do not see any other popup box to enter my password again.
• Can I change my username?
• How do I check my grades, register online, view my statement, and access other student services?

I don't have my password. What do I do?

Please call the Webster University Help Desk at 866-435-7270 or 314-968-5995.

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I do not know my student number.

Your student number is a seven (7) digit number found on all official papers from Webster. You can find this number on your account statement (bill), your Registration papers and financial aid documents.

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How do I sign up for a Connections account?

Go to http://connections.webster.edu/myaccount and click on Create Account. Then, enter your student ID or SSN and use the temporary password (activation code) that Webster sent to you to set up your account. You should have received your activation code in an email from the University after you enrolled in classes.

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I've set up my Connections account and am logged into the portal. When I click on the "Mail" icon, I get an error message that says: "Couldn't authenticate to the mail server. The system couldn't authenticate to the mail server for account 'Webster mail'. Please enter the correct password into the pop-up dialog box and press OK."
This error most often occurs when you try to access your email for the very first time after setting up your account. If you receive this error message, you should also receive another popup box, titled "Enter Password" asking you to re-enter your password. Simply type in your Connections password once more into this box and click OK. This should load your email for you without a problem, and you will not receive this error message in the future.

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I receive the error message specified above but I do not see any other popup box to enter my password again.

If you are not seeing any popup box after receiving the error message specified above, you have some sort of popup blocker or security program installed on your machine that is preventing this box from appearing. You will need to determine what is installed on your machine and disable it in order to get the popup box to come up. Examples of popup blockers include the Yahoo toolbar and Google toolbar and the popup blocker that comes standard with Internet Explorer on Windows XP Service Pack 2 machines. Programs like Norton Internet Security or McAfee are also known to block certain popup windows. After temporarily disabling any and all of these programs, close your browser, reopen it, and then login to Connections again and attempt to access your email. The popup box should now appear. If it does not, not all programs preventing popups have been disabled.

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Can I change my username?

Usernames are automatically generated. There is no way for your username to be changed.

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How do I check my grades, register online, view my statement, and access other student services?

Log on to Connections. Locate the Student Academic Services channel. Click the Student Services link.  Enter your Connections username and password again for security. Need help? Read the Student Academic Services instructions.

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