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    In the East and West Halls and the WVA, students are allowed to set up their own wireless networks. Students in Maria are NOT allowed to set up their own wireless network, as one is provided by the University. Students must register these devices with the IT department. It is the student's responsibility to make sure these devices are set up properly so that they do not interfere with the Webster network. At any time, if a personal wireless router impedes, interferes with, impairs, or otherwise causes harm to the Webster University networks and systems, IT and Residential Life reserve the right to remove personal wireless routers. Failure to comply with a request to terminate the use of a personal wireless router will result in disciplinary action.

    Proper Router Setup



    Depending on the type of router you have, the Internet port may also be called, WAN or Cable/DSL.

    NEVER plug the cable from the wall port into any of the numbered ports or a port labeled LAN on your router! 

    Please note that the Help Desk is closed on all dates the University is closed.

    All times are in Central (St. Louis) time.

    Regular Hours
    Mon. - Thurs. 7:00 am - 9:00 pm
    Fri. 7:00 am - 7:00 pm
    Sat. & Sun. 9:00 am - 6:00 pm


    You may request help with your technology problems in three ways

    Via Telephone: 866-435-7270 or 314-968-5995

    Via Email: support@webster.edu

    Via Incident Report: Enter Incident Report

    When requesting help via email, incident report, or voicemail, please be sure to describe your issue as completely as possible, as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

    Support Hours

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