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    Computer & Technology Information

    Internet Access

    All student residences come equipped with active Internet ports. You will need an Ethernet cable (RJ45). These are available at any computer store and will also be available to purchase on campus on move-in day.

    Wireless Internet Access (WiFi)

    Wireless access is not available in the residence halls. Student may bring their own wireless routers to create a wireless network in their room; however, you must reference the Help Desk student information page for proper router setup instructions.

    There are several wireless hotspots around campus. Information can be found at http://www.webster.edu/helpdesk/hotspots/.

    Requirements for Accessing Webster WiFi
    Supported Operating Systems
    • Windows XP Professional Edition
    • Macintosh OS 10.3 or higher
    Compatible Wireless Adapters Must support b/g standard

    Suggested Computers

    While we do not have a standard for computers that students bring on campus, we do have some suggestions and guidelines.

    Note: If you are in a specific program (e.g., interactive digital media) we STRONGLY encourage you to check with your program director or department to find out what the computer requirements/suggestions are for that program.

    Windows PC
    Hardware
    Processor 600 MHz Pentium III or better (minimum required to run Windows XP Pro)
    Memory 256 MB (minimum required to run Windows XP Pro)
    Hard Drive 20 GB or more (minimum required to run Windows XP Pro
    Ethernet Card 10-Base-T or 100-Base-T Ethernet card
    Removable Media We suggest some type of removable storage device such as a USB or Firewire thumb drive.
    Software
    Operating System

    Windows XP Pro is the preferred operating system.

    Note: Webster University does not support Windows XP Home Edition.

    Word Processing or Office Software
    • Microsoft Office is the most popular package and is available to for students to purchase at a significant discount through Webster’s special Microsoft licensing program.
    • Open Office is a free office suite comparable to Microsoft Office available at http://www.openoffice.org.
    Anti-Virus Software

    Any anti-virus software as long as it can be set to update automatically. A free anti-virus software for Windows can be found at http://www.clamwin.com/

    Spyware/Adware Detection & Removal Software

    Any spyware/adware detection and removal software. The two programs that Webster recommends are Spybot and AdAware both of which have free versions available for Windows.

    Macintosh
    Hardware
    Processor G3 or better
    Memory 256 MB minimum suggested
    Hard Drive 20 GB or more
    Ethernet Card 10-Base-T or 100-Base-T Ethernet card
    Removable Media We suggest some type of removable storage device such as a USB or Firewire thumb drive
    Software
    Operating System Mac OS X is preferred
    Word Processing or Office software
    • Microsoft Office is the most popular package and is available for students to purchase at a significant discount through Webster’s special Microsoft licensing program.
    • Open Office is a free office suite comparable to Microsoft Office available at http://www.openoffice.org.
    Anti-Virus Software
    • Any anti-virus software as long as it can be set to update automatically
    • Two products that we suggest are Norton Anti-Virus commercial software and ClamXAV Anti-Virus, which is a free, open-source application that can be found at http://www.clamxav.com.

    Telephones

    Webster University residence halls and student apartments are equipped with VoIP (Voice Over IP) technology. This means that all telephone traffic is routed through the network infrastructure. However, you will still use a traditional telephone to make and receive phone calls. You will also have a direct dial telephone number, not an extension.

    Suggested Telephone Equipment
    Telephone
    • Any touchtone telephone should work with our system. We cannot, however, recommend or support any specific brand or model.
    • Telephone cord (RJ11)
    Answering Machine Phone service does not include voice mail. You may bring a tape or digital answering machine to hook up to your phone.

    Request Help

    You may request help with your technology problems in three ways

    Via Telephone: 866-435-7270 or 314-968-5995

    Via Email: support@webster.edu

    Via Incident Report: Enter Incident Report

    When requesting help via email, incident report, or voicemail, please be sure to describe your issue as completely as possible, as this will help us better and more quickly assist you. Also, please provide complete and accurate contact information so that we may reach you for follow-up.

    Support Hours

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