Entering a Work Order

(please see http://www.webster.edu/helpdesk/workorder_system/ for information on how to register or logon

1. Once you get to the IT Request Form your contact information will be already filled in.
2. Choose your "Location" (Campus) from the dropdown box, this is a required field
3. "Building" is only required if you are on the Webster Groves main campus. For a building on this campus, please choose your department (ex: School of Education-Webster Hall)
4. In the "Area/Room Number" field, please type in your Room Number
5. Select "Problem Type" from dropdown list (For CARS choose Programming Request)
   • For Maintenance Direct, there are icons instead of a dropdown box, click on the icon that corresponds most closely to your problem/request type
6. Enter a complete description of your problem, including as many details as possible, for some problem types a questionnaire will appear, please fill out all of the questions.
7. You may attach up to a 3MB file
8. Enter the submittal password (password)
9. Click "Submit"
   
   
   

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