Using IT Direct and/or Maintenance Direct for the First Time

  1. Go to http://triton.webster.edu/workorder/new.htm
  2. Click on the appropriate link to enter either a technology request or a maintenance/facilities request
  3. Enter your Email Address (we recommend using your Webster email address)

  4. Click "Submit"
  5. If you are a new user, you will get a message “we cannot find the indicated email address”
  6. Enter your Last Name (use proper capitalization and punctuation as this is how your name will appear in the system)


  7. Click "Submit"
  8. To verify that you are a new user, it will show you a list and ask you to choose if you are any of the displayed users


  9. Choose "My name is not listed" and click "Submit"
  10. You will be asked to fill in your name and contact information


  11. Click "Submit" once you have filled in all of the fields
  12. You will be taken to the work order submittal page


  13. Proceed with entering your work order.

Back