John Smith
1234 Apple Lane, St. Louis, Missouri 63141
314-444-4444 (Home), 314-444-5555 (Cell)
johnsmith@email.com

OBJECTIVE
To obtain a management trainee position in the retail sales industry utilizing interpersonal skills, education and leadership ability.

EDUCATION
Bachelor of Arts, Management, May 2004
Webster University, St. Louis, Missouri
GPA: 3.7/4.0
Related Coursework: Management Theory and Practices, Managerial Policies and Strategies,
Marketing, Marketing Strategies and Human Resource Management.

EXPERIENCE

Intern, June 2003 to Present

ABC Retail, St. Louis, Missouri

• Assist with overseeing daily operations of three departments; train and supervise six store clerks working in these departments
• Create store displays to promote new and sale items specific to each departmentt
• Prepare and balance cash drawers; prepare bank deposits averaging $50,000 - $75,000 daily.

Weekend Manager, October 2002 to Present

Server, January 2002 to October 2002
Eddie’s Restaurant, St. Louis, Missouri, March 2000 to Present

• Schedule and supervise 10 weekend staff members; provide training and employee evaluation.
• Interact with customers and resolve any customer conflicts.
• Nominated employee of the month, October 2002.

Sales Associate, June 2000 to December 2001
XYZ Employer, St. Louis, Missouri

• Utilized selling techniques and increased department sales by 8% in six-month period.
• Generated repeat business by utilizing mail and phone follow-up system to track customer purchases and anticipate needs.

Increased customer loyalty by overcoming objections and handling customer problems with patience and sensitivity.XYZ Employer, St. Louis, Missouri

Sales Associate, June 2000 to December 2001

• Utilized selling techniques and increased department sales 8% in six-month period.
• Generated repeat business by utilizing mail and phone follow-up system to track customer purchases and anticipate needs.
• Increased customer loyalty by overcoming objections and handling customer problems with patience and sensitivity.

ADDITIONAL SKILLS
Computer: Microsoft Office, Internet, Access, Excel, PowerPoint
Language: Fluent in Spanish

ACTIVITIES/COMMUNITY INVOLVEMENT
Webster University Student Government Association, 2001 to Present                     

Humane Society of Missouri, Volunteer, 2000 to PresentHumane Society of Missouri, Volunteer, 2000 to Present

Keywords

Creative, independent, problem-solving, communication, marketing, advertising