OBJECTIVE:
To obtain an administrative position with an employee
assistance program.
SUMMARY OF QUALIFICATIONS:
- Professional with strong background in counseling; expertise in issues related to substance abuse and mental illness.
- Demonstrated leadership skills; proven strengths in managing, supervising and motivating staff.
- Excellent interpersonal and customer service skills; experience working with community leaders.
- Proficient in Microsoft Word, Excel, Access and PowerPoint.
PROFEESIONAL EXPERIENCE:
PROFESSIONAL COUNSELOR, June 2006 to present, Serenity Healing Center, Estes
ParkColorado
Counseling & Education
- Performed client intake analyses; counsel individuals
and facilitate group therapy for individuals who have
a dual diagnosis of mental illness and substance abuse.
- Developed and facilitate family awareness education programs; increased family participation in programming by 30% in one year.
- Wrote individual in-house treatment programs for over 100 clients.
- Designed and wrote long-term treatment guidelines and procedures for departing clients resulting in 25% reduction of relapse incidents.
Supervisory
- Provide supervision to three student interns.
- Recruit, hire and train part-time staff to assist with family programming.
- Train new employees; discuss client issues and program processes/procedures.
- Initiated employee incentive plan to decrease turnover by 40%.
Marketing Assistant/Administrative Management, 2004 to June 2006,
Jennifer’s Retail, St. Louis, Missouri
Marketing
Skills
- Developed customer satisfaction follow-up survey. Utilized survey data to redesign marketing campaign; developed outreach program that resulted in a 30% increase in repeat business.
- Created store displays to promote new and sale items specific to each department.
Management
Skills
- Assisted with overseeing daily operations of three departments; trained and supervised 20 department associates.
- Participated in 80 hours of Conflict Negotiation training and 120 hours of Customer/Employee Relations training
Educator/Caseworker, May 2001 to March 2004, Missouri Department
of Safety, St. Louis, Missouri
Instruction and Education
- Presented drunk driving awareness seminars to high school students. Assisted in organization and facilitation of Students Against Drunk Driving(SADD)education seminar and programs.
- Lectured in Offender Education courses.
- Presented substance abuse awareness seminars for Parent-Teacher Associations,
providing vital city-wide community education service.
EDUCATION
Masters of Arts, Counseling, December 2006, Webster
University, St. Louis, Missouri
Bachelor of Arts, Organizational Leadership,
May 2003, Fontbonne University, St. Louis, Missouri
Substance Abuse Counselor Certification,
May 2001, St. Louis Community College, St. Louis,
MO
ASSOCIATIONS
American Counseling Association, 2001 to present
American Management Association International, 2004
to present |
