Maintenance Issues | Webster University

Maintenance Issues


Are you experiencing a maintenance concern? If so, please select your residential area from the following list for instructions on how to proceed:

Please be aware that Housing & Residential Life partners with our colleagues in Facilities Operations to manage maintenance concerns that occur in the residential areas. If you ever have a question regarding the status of a work order, please feel free to reach out to your Community Director who can liaise with Facilities to assist you.

East/West/Maria Halls

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator 
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in East/West/Maria Halls, you will submit your work orders by clicking here and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.

Glen Park/Big Bend Apartments

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator 
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, please contact the Housing Office Monday - Friday from 8:30AM - 4:30PM at 314-246-4663. If it is after 4:30pm, please contact the Glen Park/Big Bend Emergency Maintenance at 314-730-0049. A member of the property management company who oversees these areas will answer the phone and triage someone to assist you. Please be prepared to provide them with the following details:

-   What is the issue?
-   Where is the issue occurring?
-   If you are aware, what caused the issue?

General Maintenance Concern(s)

If you live in Glen Park or Big Bend, you will want to email any general maintenance concerns to housing@webster.edu. The Housing & Residential Life staff will work with maintenance to triage someone to your apartment within a few days. If you have concerns or questions regarding your work order status, please reach out to the Housing Office via email or at 314-246-4663.

North Hall Apartments

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator 
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in the North Hall Apartments, you will submit your work orders by clicking here and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Assistant Community Director or stop by the Housing Office.

Webster Village Apartments

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator 
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in the Webster Village Apartments, you will submit your work orders by clicking here and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.