Current Students FAQs



FAQ’s – Frequently Answered CURRENT STUDENT Questions


Office Hours Monday – Thursday; 8:00 AM – 5:30 PM, Friday; 8:00 AM – 1:00 PM

Office Address – 7383 N. Litchfield Road, Luke AFB, AZ 85309

Mailing Address – P.O. Box 726, Litchfield Park, AZ 85340

Office Phone – 623.536.6880, Office FAX – 623.536.6882



Dr. Tracy A. Tripp, Director –

Pamela Unternaehrer – Advisor,

Karla Stanback – Representative,

Ken Ferreira – Evening Monitor, 623.512.2669 (cell)

Billy Henderson – Technical Support, 623.451.7913 (cell)


Connections –  


*Student ID# and Code sent via email after your application was accepted. It is needed to register for an account in order to access grades and make payments.

*Grades are posted the following Friday after the term ends, by midnight. Grades are between student and instructor ONLY. 

*Office cannot fix your account.  Contact the Help Desk 1-866-435-7270 in St. Louis, MO.


Class TimeAll classes meet 5:30 PM – 9:30 PM, Sat 8:00 AM - 12:00 PM. Classes must meet for 4 hours unless an unusual circumstance prevails.  Director Approval Required.


Attendance – Generally, a student who misses more than two four-hour course periods (per course), without a documented military or medical excuse and advanced permission from the instructor, should withdraw from the class.


Add/Drop Deadline – Second Friday of the term. After this date, 100% refunds will NOT be issued and only Withdrawals will be permitted.  Refer to catalogue. 


WithdrawalStudents who stop attending class are NOT automatically withdrawn from Webster.  Without a Withdrawal Petition filed in office, you WILL be responsible for tuition & fees, WILL receive an ‘F’ on your transcript and may be dismissed. Refer to catalogue.


Incompletes – ONLY considered in dire situations with Instructor AND Director Approval.  If a student fails to complete the coursework after one year (active duty TA 120 days), the grade will become a ‘ZF’ and student will be dismissed.


APA ManualRequired writing style for all papers at Webster Luke AFB Campus.


Webster Library (Research Guides)


Canvas All grades, power points, case studies, articles, projects, exams, etc. should be posted by the instructor for student access. Students are responsible to check regularly for progress.   


Plagiarism – Do not risk your educational success by engaging in such behavior. software is available, free of charge, on the Webster Library website. 


Academic Jeopardy –                        

*First 12 hours in the program: One C = Probation, Two C’s or One F = Dismissed

            *After 12 hours: One C = Warning, One I/F or Two C’s = Probation

                             C & F, Two F’s, or Three C’s = Dismissed

*Sequential: One C = Probation, One F or Two C’s = Dismissed

            (Refer to Catalogue for complete details)


Academic Protocol – When academic issues arise, you are to first discuss concerns with the

Instructor. If not resolved, contact Adviser; Pamela Unternaehrer. Discussions are kept confidential. Issues will only be addressed at Senior Director Level if unresolved.


Ordering Text Books -- Download the syllabi for your classes, then you can order your textbooks or rent ebooks. Order paper copies from the WU Bookstore or ebooks from MBS Direct. Both are options on the bookstore site.  It’s that simple- - no waiting, no long lines, no hassle.  We make convenient to fit your lifestyle.


CourseSmart Full Text ebooks

Interested in saving money and having the flexibility of using an ebook that goes with you anywhere?  Getting your eTextbooks and eResources from CourseSmart is easy. Once you add them to your CourseSmart bookshelf, you can access them anytime, anywhere.  Here is how to get started:

Login to CourseSmart and search for the text by ISBN number for your course from the textbook list on the Webster/luke site.


Online Tutoring – Available for onsite extended campus students and FREE!

Contact Dana Jones (St. Louis Campus) for details 314-246-7107

Classes currently available: BUSN 5000, 5200, 5600, 5760, 6070, FINC 5000 and FINC 5880


Course descriptions – Look up course descriptions for electives and core courses.



Official Transcripts for AdmissionDue by the end of the first 9 week term. If not received,

your account will be placed on Academic Hold.  Please mail or have sent digitally to the Main Campus:

Webster University

Office of Admissions

470 E. Lockwood Avenue.

St. Louis, MO 63119






FA Students; transcripts due end of the FIRST WEEK OF THE TERM AT MAIN CAMPUS. Transcripts MUST be mailed to St. Louis with a COPY on file in our office.

Webster University

Office of Admission


470 East Lockwood Ave.

St. Louis, MO 63119

Tuition Payments - Connections Account or Call Business/Bursars Office1-800-981-9803

FINANCIAL AID OFFICE:  Please call 314-968-6992 for assistance.

VA, TA, ER, FA   *FA students are required to register for two terms (Ex: Fall 1 & 2)

      *Forms are due NOW. Drop off at Office, Email, or Fax to Karla.

                                *One time copy of your VA “Certificate of Eligibility” needs to be on file.

      *TA and ER forms are to be submitted to office EVERY SINGLE TERM.


Ultimately, it is your responsibility forms are submitted. Webster will hold you responsible for payment IN FULL.


Webster does not issue FA or VA checks. The federal government does. Contact the VA or your FA Guidance Counselor at Main Campus in St. Louis. If you do not know your FA counselor, call; Veteran’s Administration 1-888-442-4551


NOTE:  VA certificate final processing by the Luke Campus office does not take place until after the add/drop period ends.


Webster Luke AFB Campus Website


Webster Online Graduate Catalog – It is the student’s responsible to know policies of the



Sequential Degree Policies


Webster ALERTS

Did you know that Webster has a text/email alert system in place that can notify you of closures and delays due to severe weather?  AND keep informed in the event of an emergency on campus/on base.  Signing up is easy. 


  1. Simply go to
  2. Create a username and password in the new user signup area
  3. Check the boxes next to the alerts you wish to receive (i.e. “St. Louis Metro weather alerts” to receive notifications of closures or delays due to severe weather)
  4. Enter the phone number and carrier of your cell phone* (Each account can have up to two cell phone numbers and two email address that will receive the notifications.)
  5. Click on “Create Account”





  • Once you sign up you will receive a code which you will need to validate your account.  If you do not validate your account (email and/or cell phone) you will not receive the notifications. 


This is a free service, but if you are charged for incoming text messages by your cell phone carrier those fees will still apply for messages sent from Webster Alerts


Ordering Transcripts:   There is a NEW process for ordering transcripts


  1. The new process will be quicker and more convenient for students.
  2. Students will now have to pay a processing fee for transcripts of $2.25


When students click on the Policy and Forms  and Transcript Request Form on Webster website you will be directed to the National Clearinghouse site.


Sharpen Computer Skills


Through a partnership with Atomic Learning, WU provides flexible learning opportunities. From instant answers on “how to” questions to step-by-step, student-focused training workshops,. How to Log In:

  1. Log into Connections.
  2. Find the Software Training & Tutorials by Atomic Learning channel on the Student, Staff, or Faculty tab.
  3. Click the Atomic Learning Login button.


Hardware and Phone Discounts for Webster University students


Webster University Students are eligible for discounts on hardware and services through several vendors:  Apple, Dell, AT&T, Sprint, and T-Mobile.


Microsoft Software at a discount


Webster University Bookstore has deep discounts available to students through at

Or start at the WU Bookstore and drill down through “TECHNOLOGY” header tab and get there.


Changes in DoD Voluntary Education Programs


Recent changes announced for the Department of Defense (DoD) voluntary education programs affect how the DoD will pay TA requests:

1. DoD will begin recouping for grades below a C-minus for undergraduate work and for grades below a B-minus for graduate work. This change will affect any course that starts on or after 5 September 2014.

2. The DoD will no longer pay any fees (lab fee, course fees, etc.).  Only tuition will be paid for courses that start on or after 5 September 2014. NOTE:  This affects BUSN 6200 Strategy & Competition.

The Army has released guidance stating that students attending LOI schools can request TA up to the first day of class (they no longer have until 7 days after the course start date to request their TA). Note Webster University is an LOI school. 

Please keep in mind that the end of the Government Fiscal Year is 30 September, so for ANY course that starts on or before 30 September, ALL military students must request TA prior to 20 September.


Tutoring Support for Graduate Business Courses

            There is Free Course Tutoring.  Available for onsite extended campus students and FREE!

Contact Dana Jones (St. Louis Campus) for details 314-246-7107  Classes currently available:


BUSN 5000, Business Administration

BUSN 5200, Basic Finance for Managers

BUSN 5600, Accounting Theory and Practice

BUSN 5760, Applied Business Statistics

BUSN 6070, Management Accounting

FINC 5000, Finance

FINC 5880, Advanced Corporate Finance

Instructions for Forwarding your Webster Email to Your Personal Email:

  1. GO TO the Connections Login Page SELECT “My Connections Account Settings”, located below the Login area
  2. Login
  3. SELECT “ Set or Change Email Account Options”
  4. ENTER“ Your Preferred Personal email address” in the boxes provided
    1. First box contains your preferred email name i.e.; “Jon Doe”
    2. Second box contains your email’s provider name after the “@”. i.e.; or or other provider
    3. Forwarding Address: 
  5. CLICK on “Set Forwarding” box

Please let us know if you encounter any problems in getting this set up.