Jan. 24: Shep Hyken at Webster University

Best-selling author and customer service expert Shep Hyken visits Webster University as part of the Walker Speaker Series.

If 2012 research finds 81 percent of consumers willing to pay more for a better customer experience, then why don't companies do more?

Smart consumers know and expect good service. Learn how easy it is to thrive in 2013 when the Walker Speaker Series presents Shep Hyken, customer service expert and best-selling author of “The Amazement Revolution.”

How to Succeed in Business: Creating Customer Amazement
Thursday, Jan. 24, at Webster University
5:30 p.m. – Networking reception
6 p.m. – Address/Q&A/book signing
East Academic Building – Room 253,
545 Garden Avenue, Webster Groves, Mo.

Reservations are encouraged for this free event here or by calling 314-246-5973.

When Fortune 100 companies need help connecting with customers or building relationships with clients, they call Shep. Companies that have sought out this best-selling author and high energy presenter include American Express, Dial Corporation, Enterprise Rent-A-Car, General Electric and IBM, just to name a few.