RAD Gallery | Webster University
RAD Gallery | Webster University

RAD Gallery

May 2017 Conference International Participants

  • Participant: Jovana Djuric, Graduate Student- MBA, Webster University Vienna
  • Faculty Sponsor: Pernille Eskerod
  • Title: Issues in the Quality Management System Implementation in SMEs in Serbia
  • Abstract: Due to constant changes in global markets, many companies use the Quality Management System (QMS) to persistently improve their organization and management practices in order to meet customer demand. However, research shows that the QMS often is not implemented properly, and therefore does not fulfill its purpose. This research aims to identify factors that may cause incorrect implementation of the QMS. Cases in which the QMS implementation has not been efficient or situations in which companies have already implemented it while having problems are analyzed. For this study, 13 firms were randomly selected among ISO 9001 certified SME companies in Serbia, belonging to different industries. Semi-structured questionnaires were completed by the certification body and the certified companies as well as in-depth interviews were conducted with a consultant and an auditor. The results show that factors such as leadership, management commitment, defining processes and activities, monitoring, evaluating and valuing the systems are causing the QMS not to fulfill its purpose. This research suggests improvements in the process effectiveness for companies having issues with the QMS implementation


  • Participant: Vera Meshcheriakova-Klabacher, Graduate Student- Business, Webster University Vienna
  • Faculty Sponsor: Luba Habodaszova
  • Title: Key Facilitating Factors of Lifelong Learning
  • Abstract: It is commonly understood that deliberate learning can and should accompany people throughout their lifetime. This paper investigates the factors that may influence people's decision to participate in lifelong learning, such as age, gender, number of children below 18 in the household, educational and employment status. For the purposes of this paper lifelong learning is understood as participation in any educational program that lead to a degree or certificate, online courses, or training within a company by people between 25 and 64 years old. This paper also studies the reasons, why people participate in lifelong learning and why they do not. The empirical data was collected by a survey, which was completed by 84 people. Although the sample cannot be called representative enough, since the majority of the survey participants have master or doctoral degrees, it still provides a first look into understanding of driving factors for lifelong learning. The growing scientific interest in lifelong learning can be explained by the fact that it will likely shape the labor market in the near future as it is likely to reward those who are willing to continuously augment their human capital in the fast changing demand for new skills.