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Information Technology (IT) provides a wide range of services and support to enhance the learning experience for all Webster campuses worldwide. Each IT department plays an important role in Webster's success. We are committed to the continual advancement necessary to support Webster's mission and vision.
User Services is comprised of several teams that provide direct end-user service and support. Desktop Technical Services (DTS) supports computer hardware, software and peripherals. Media Services provides media-related support and resources for the School of Communications as well as special event support for Webster. Lab Operations supports faculty and student computing needs in campus learning spaces. ResTech provides limited computer support for residential students.
Networking Technical Services (NTS) oversees Webster's computing infrastructure. NTS architects, manages, and supports the Webster systems that provide connectivity and inter-campus communications, including campus phones, local and wide area networks, and Internet accessibility. This team also serves administers hardware resources in the Webster Groves computing center.
The Project Management Office (PMO) works with Webster administrative departments to create repeatable processes and framework. These processes and frameworks enable the delivery of systems and work that are aligned with Webster's mission, vision and goals.
Information Services is comprised of Information Services and the IT Service Desk. These teams work together to ensure Webster constituencies receive superior IT customer service. Information Services manages IT communications, IT training, metrics analysis, ITIL adoption, and information security. The IT Service Desk is on the front line of IT customer service, fielding calls and emails from users about various IT services.
Enterprise Information Systems (EIS) provides planning, implementation, maintenance and support services for Webster's administrative systems. These systems range from small departmental applications to mission-critical enterprise systems, including enterprise resource planning (ERP), email, business intelligence, web services, and directory services. Responsibilities include database administration, system integration, programming, system design and ongoing maintenance and support.
