IT Service Management Office | Webster University

IT Service Management Office

The IT Service Management Office seeks to provide superior learning experiences for students by providing knowledgeable, responsive, integrated, and creative solutions to University technology needs; enhance the productivity of the Webster community and to empower its constituents by making information technology available.


Terri Lucas
Director, IT Service Management Office

Mary Ryan
Assistant Director, Business Relationship Management

Jackson Pierce
Manager, IT Service Desk

Ashia Jackson
Supervisor, IT Service Desk


Christine Arteaga
Assistant Director, Asset Management

Syed Ali
Software Coordinator

Taylor Prince
Computer Technician

Charles Zahn
Desktop Engineer

DeShawn Condra-Loggins
Desktop Engineer

Joe LaMonica
Assistant Director, User Support Services

Dan Ayres
Manager, User Support Services

Tim Bloom
Manager, User Support Services

Matt Burger
Technician, User Support Services

Robbie Speers
Technician, User Support Services

Craig Schmitt
Technician, User Support Services

Tabitha Jones
Technician, User Support Services

Mike Williams
Instructional Support Specialist

Chris Hausler
Instructional Support Specialist