PMO Current Projects

Business Process Optimization

The Business Process Optimization (BPO) project is building on the foundation of the Enterprise Resource Planning (ERP) project conducted a little over a year ago. An output of the ERP project was a large amount of current state process mapping and opportunities identified for many University departments. The BPO project is looking at the opportunities identified in that work and has identified two process pilot candidates to improve, or optimize.

The PMO is working with IBM to optimize two pilot processes, develop a process optimization framework and create a long-term roadmap for building process optimization capability across the University. The project team will work with IBM to set the foundation for a Business Process Center of Excellence that will drive continual process improvement and knowledge transfer.

Building & Site Project Standardization

The University is involved in several building and site projects across the campus network.  The Project Management Office is working with other IT divisions to standardize scoping, delivery and support of these projects based on project management standards.  This standardization will allow for a streamlined approach and more efficient service delivery. 


The Cherwell project is a two year project to replace the current IT Service Management (ITSM) tool.  The current ITSM tool, IT Direct by SchoolDude, will be retired and replaced with Cherwell to create enhanced functionality for both Information Technology Service Delivery and for clients to request service.  This project will be implemented in two phases.  The first stage will be to replace the current tool for Information Technology, Online Learning Center, Faculty Development Center and Global Marketing and Communications.  This phase will provide automated workflow management and introduce a self help portal.  The second stage will be to expand the usage of the product to other Webster departments and to implement other modules to provide expanded services to the University.  The first phase of the Cherwell project is in process now and is expected to wrap up by March 2015.

Concourse Syllabus Generator

Concourse is a tool for consistent syllabus construction and delivery. Concourse Syllabus is currently in use in the Walker School of Business and Technology. The College of Arts & Sciences will begin a limited pilot of Concourse Fall 2 with plans to expand to large portions of the College by Spring 2, 2015. 

Concur Invoice Management

Concur Invoice streamlines and simplifies approval and payment processes by automating invoice collection, submission, approval, paying supplier invoices and check requests. Concur Invoice configuration design is currently underway.

Concur Travel & Expense

Concur Travel is a booking tool that allows customization to University policies, as well as the ability to upload electronic folios directly to expense reports. The Concur Travel deployment schedule is being finalized for spring 2014.

Global WAN Upgrade

The Global WAN project is a five-year partnership with AT&T that involves the installation and support services for a new, robust, secure and integrated global technology infrastructure. The upgraded technology will provide consistent, reliable network services that meet home, extended and global campus bandwidth requirements for speed as well as meet current and future service needs. The Webster WAN connections will be upgraded and centrally managed.

Ellucian Recruiter

Ellucian Recruiter (formerly Datatel Recruiter) is a comprehensive contact management, prospect recruiting and application software which streamlines admissions and enrollment management to increase student recruitment and enrollment. Recruiter is a hosted, web-based application used primarily by the Office of Admissions at worldwide locations and it replaces Active Admissions. Close integration with Jenzabar CX allows for data to flow between the two systems for reporting, data management and use by other applications/systems. The Recruiter project is in its final phase which includes enhancements to the data flows, refining reports and a move to a new data center. 

Entrinsik Informer

Informer by Entrinsik is a reporting tool that consolidates data from multiple sources into one report or dashboard. Informer will be used to bridge reporting needs across the University.  The project is currently in the data mapping and configuration stages.  The project is expected to be in use by a core group of users by mid-September 2015 with expansion to a larger group following soon after. 

Jenzabar JX for Institutional Advancement

The objective of the Jenzabar Institutional Advancement project is to implement use of the Jenzabar JX Institutional Advancement module in the Office of Alumni & Development. The project is currently in the scope and assessment phase.

Student Attendance Reporting

The process of student absence and attendance reporting, used by faculty and the Registrar, is in the requirements gathering stage for future implementation of a reporting tool.

Terra Dotta for Study Abroad

The objective of the Terra Dotta project is to bring the major activities of the Office of Study Abroad online. Terra Dotta offers a hosted service called Studio Abroad for submitting, managing and reviewing study abroad applications. Users can also search for programs based on various criteria. The project is currently in the technical integration phase.

Vendor Meetings

The PMO is continuing the process of conducting meetings with University vendors, including sessions with Dell, Apple, IBM and Microsoft in order to align roadmaps and stay abreast of emerging technologies. 

Our global partnership agreement with Adobe continually evolves, and will soon include University-wide access to Adobe Digital Publishing Suite, as well as the Creative Cloud version of our Creative Suite applications.

Vienna/Ghana IT Service

The PMO is in the process of selecting an IT support services provider for the Vienna and Ghana campuses.

Windows 7

The objective of the Windows 7 project is to upgrade approximately 3500 PC's which are currently running Microsoft XP operating system to the Windows 7 operating system. End of Life (EOL) has been announced for XP as of April 2014 at which time Microsoft will no longer provide XP support, including security patches posing a security and support risk for the University. To enable the operating system migration, a Windows 7 readiness assessment has been conducted to identify and resolve Window 7 issues with application, peripherals and PC's prior to initiating the migration. Current equipment inventory, hardware needs, and a software compatibility assessment are now underway and a Windows 7 deployment schedule will be finalized by April.