PMO Current Projects

Business Process Optimization

The Business Process Optimization (BPO) project is building on the foundation of Phase I of the Enterprise Resource Planning (ERP) project conducted in 2013. An output of ERP Phase I was a large amount of current state process mapping and opportunities identified for many University departments. The BPO project looked at the opportunities identified and selected two processes to serve as project pilots. The PMO worked with IBM to optimize those two pilot processes, develop a process optimization framework and create a long-term roadmap for building process optimization capabilities across the University. The project team worked with IBM to set the foundation for a Business Process Center of Excellence that will drive continual process improvement and knowledge transfer.


The Cherwell project is a multi-year project to replace the current IT Service Management (ITSM) tool and expand its usage and functionality across the University. Phase I, replacement of the ticketing system, was completed in April 2015. The second phase is currently in progress and will expand the use of the product to international campuses and other Webster departments. Phase 3, scheduled to start early next year, is to implement other modules to provide expanded services to the University.

Prioritization Methodology

During the Business Process Optimization project, a methodology was created to prioritize pilot candidates for process improvement. The methodology is now being adapted for use by IT for project prioritization against the University Strategic Plan, as well as custom IT criteria. The methodology measures various criteria within the broad categories of value, feasibility, and cost.

Software Request Process

Working with the Classroom Technology Coordinator and the IT Academic Liaison, the Business Process team identified multiple opportunities for improvement in the academic software request process, particularly in labs and classrooms. As the future state of this process is defined, IT will modify the non-academic software request process to follow a similar path. Both current state processes have been mapped and evaluated within IT. This project is currently seeking input from multiple stakeholders across the University.

Terra Dotta for Study Abroad

The objective of the Terra Dotta project is to bring the major activities of the Office of Study Abroad online. Terra Dotta offers a hosted service for submitting, managing and reviewing study abroad applications. Users can also search for programs based on various criteria. The technical integration has been completed and deployment is scheduled for the December application cycle.

Vendor Meetings

The PMO continually conducts meetings with the University community and our key vendors, including Dell, Apple, IBM and Microsoft in order to align roadmaps and stay abreast of emerging technologies.