Meet the PMO Team

Sue WilcoxSue Wilcox

Sue Wilcox is a Results-Oriented Business Relationship Manager with a solid record of progressive growth and achievement. Sue is a self-motivated manager with a proven track record of building credibility, trust and performance with clients, executive teams and employees. She is a professional who has consistently demonstrated the ability to manage people, projects and finances to achieve a goal. Key skills include: managing projects, process and organizational change to realize business value on time and in budget, relationship development and maintenance, strategizing, organizing and leading. Sue is diligent, flexible and has the talent to remain calm under pressure.

Kristi Evans LenzKristi Evans Lenz
Project Manager/Business Analyst

Kristi Evans Lenz has worked in Webster Information Technology for almost 13 years. Her experience includes user support, information delivery, process design/analysis and project management. Kristi holds a B.A. in English from Western Carolina University, an M.A. in Management from Webster University and a Project Management Professional (PMP) Certification from the Project Management Institute. Additionally, Kristi has published several papers on higher education IT support and presented information at regional and national conferences and plays an active role in groups such as SIGUCCS and Educause which focus on higher education technology. With over fifteen years in both corporate and higher education IT environments, Kristi brings knowledge and experience to her position.

Current Projects: Cherwell ITSM Phase 2, JX-IA, Informer Reporting, ITIL Process Improvement, PMO Process Standardization

Past Projects: Concourse, Ad Astra, TK20, Recruiter, Business Process Optimization, ERP Discovery

Greg Malone Greg Malone
 Technical Project Manager

Greg Malone joined the PMO in 2015 with primary responsibility for the Communications & Collaboration Project. He brings extensive experience in program management, IT operations management, and process redesign. He has lead several multi-million dollar projects that have reduced costs, improved operational efficiency and effectiveness, and improved customer service responsiveness for several Fortune 500 corporations. Greg holds a B.A. in Computer Science from Case Western Reserve University , as well as multiple certifications, such as the Hewlett Packard Certified ITIL Practitioner and the GE Certified Six Sigma Blackbelt.

Current Projects: Communications & Collaboration Project