Meet the PMO Team
Sue Wilcox is a Results-Oriented Business Relationship Manager with a solid record of progressive growth and achievement. Sue is a self-motivated manager with a proven track record of building credibility, trust and performance with clients, executive teams and employees. She is a professional who has consistently demonstrated the ability to manage people, projects and finances to achieve a goal. Key skills include: managing projects, process and organizational change to realize business value on time and in budget, relationship development and maintenance, strategizing, organizing and leading. Sue is diligent, flexible and has the talent to remain calm under pressure.
Kristi Evans Lenz
Project Manager/Business Analyst
Kristi Evans Lenz has worked in Webster Information Technology for almost 13 years. Her experience
includes user support, information delivery, process design/analysis and project management.
Kristi holds a B.A. in English from Western Carolina University, an M.A. in Management
from Webster University and a Project Management Professional (PMP) Certification
from the Project Management Institute. Additionally, Kristi has published several
papers on higher education IT support and presented information at regional and national
conferences and plays an active role in groups such as SIGUCCS and Educause which
focus on higher education technology. With over fifteen years in both corporate and
higher education IT environments, Kristi brings knowledge and experience to her position.
Current Projects: Cherwell ITSM Phase 2, JX-IA, Informer Reporting, ITIL Process Improvement, PMO Process Standardization
Past Projects: Concourse, Ad Astra, TK20, Recruiter, Business Process Optimization, ERP Discovery
Ron Pointer has worked in Webster Information Technology for over 11 years. Ron is a results oriented manager with significant experience in networking technical services, desktop technical service, and project management. His expertise includes development, control and effective administration of departmental budgets with offsetting recoveries and extensive work in cost analysis. Ron holds a B.S. in Human Resource Management from Saint Louis University. Additionally, Ron has presented multiple times on telecommunications, networks and technology infrastructure for the Association of College & University Telecommunications Administrators.
Academic Liaison & Vendor Governance
Terri Lucas has worked in Webster Information Technology since 2000. Her experience includes management and leadership, technical support, and web design. Terri has served on a number of academic committees at Webster and has presented at Higher Ed conferences on the role of IT in an academic community. Terri holds a B.A. in Information Technology, and an M.A. in IT Leadership from Webster University. Terri recently joined the PMO team as Academic Liaison and will oversee Vendor Governance.
Kris Parsons joined the PMO as a Project Manager in 2014. Since joining the PMO, she has managed and assisted in multiple projects including the Enterprise Resource Planning (ERP) project and business process optimization efforts. Her experience includes process mapping, design, analysis and improvement, as well as organizational change management and project management. Kris also serves on the Sustainability Coalition and has presented at regional conferences on influencing decision makers, campaign management and financing and legislation for a green economy. Kris received a B.A. in International Human Rights, with certificates in Entrepreneurship and Leadership, as well as an M.B.A., emphasis in Finance from Webster University.
Current Projects: Information Platform Architecture & Postmodern ERP; Prioritization Methodology & IT Project Intake Process; Terra Dotta for Study Abroad; Software Request Process; Onboarding Processes for Students, Staff and Faculty; Patch Management Processes; Innovation Management Group
Past Projects: Admissions Process Mapping; Credit Pay Process Evaluation; CBORD Implementation Process Mapping; University Budget Process Pilot; Human Resources Onboarding Process Pilot
Technical Project Manager
Greg Malone joined the PMO in 2015 with primary responsibility for the Communications & Collaboration Project. He brings extensive experience in program management, IT operations management, and process redesign. He has lead several multi-million dollar projects that have reduced costs, improved operational efficiency and effectiveness, and improved customer service responsiveness for several Fortune 500 corporations. Greg holds a B.A. in Computer Science from Case Western Reserve University , as well as multiple certifications, such as the Hewlett Packard Certified ITIL Practitioner and the GE Certified Six Sigma Blackbelt.
Current Projects: Communications & Collaboration Project