Questions About Submitting a Request for Enterprise Systems Access (ESA)


When do I need to submit an Enterprise Systems Access Request work order?

An Enterprise Systems Access Request work order (incident report) needs to be filled out when:

  • A new employee has been hired and will need access to CX (CARS), Novell (Webster Groves campus only), a CX (CARS) printer, a university telephone, and/or a long distance code
  • An employee transfers from one campus or department to another, and needs additional or different permissions.
  • An employee leaves or no longer needs access.

If my office moves to a different location on campus and I just need my phone moved (no change in access) do I still need to use this form and process?

No, a physical move of an office has its own procedure, and the coordination of moving phones is part of that procedure.

Why does Webster use this procedure for granting access to enterprise systems?

In order to ensure privacy and confidentiality for Webster employees and our students, the University utilizes specific security procedures regarding how information is handled. The access request form reflects current generally accepted security compliance requirements within Higher Education.

How will I, the employee, know that my access to enterprise systems has been granted?

You will receive email messages sent to your Webster University email account from Information Technology, listing your CX (CARS) username and password, your Novell username and password (Webster Groves campus only), and your phone system information. You will be required to change your password the first time you log in to CX (CARS) and Novell.

How long does it take for my access request(s) to be completed?

From the date the work order is received in Information Technology, it takes approximately 48 hours for your access to various enterprise systems to be generated. If you have not received an email from Information Technology with your access information within 48 hours, please call the IT Service Desk with your work order (incident report) number to check on the status of your request.

Can I, as a supervisor, submit a service request (work order) for ESA before my new employee starts work?

In order for your employee to have the proper access to CX (CARS), Novell, and the phone system on their official first day of work, request that the employee sign the Enterprise Systems Access Request form one to two weeks ahead of time. Human Resources, Academic Affairs, or other authorized administrative department then must enter a work record into CX (CARS) before Information Technology can grant access to enterprise systems. Then, you must enter the employee's CX (CARS) ID number on the access request form. Depending on what access has been requested, an email message(s) containing access information will be sent to the employee's Webster University email account once access has been granted.

What if I am transferring to another department or campus within the University?

Your access permissions will be updated accordingly once Information Technology has received a completed ESA request work order that has been approved by you and your supervisor.

Where do I find help with questions concerning Enterprise Systems Access Request?

For instructions on submitting an ESA request, you may visit the ESA instructions page. Contact the Webster University IT Service Desk with any Information Technology questions.