Information Technology News

Recent Communications

Poe Email Server Issues

2/13/15, 12:00 p.m.

Inbox email was restored to poe users from the most recent backup process that occurred at approximately 12-2 a.m. Wednesday morning. Users will find this recovered inbox email located in a separate folder labeled Inbox-021215. Email residing in inboxes between 2 a.m. Wednesday and 3 p.m. Thursday cannot be recovered.

2/12/15, 9:30 p.m.

The new poe email server is now up and running. Users with email accounts on this server may now send and receive mail again. Mail received and sent as of 2/11/15 has been restored to all accounts on poe. IT is still trying to determine whether any additional mail received since then can be recovered.

2/12/15, 4:00 p.m.

IT is still in the process of rebuilding the poe server and recovering email for those users. This work will continue into the evening.

2/12/15, 12:15 p.m.

For security purposes, the poe email server will be taken offline until further notice. During the outage, users with email accounts residing on poe will not be able to send or receive email. IT is currently creating a new email server for poe accounts and will work to restore as much email as possible.

2/12/15, 10:30 a.m.

On Monday, February 9th, Information Technology discovered that the poe email server had been compromised. As a result, users with email accounts on Poe have reported email missing from their Inboxes. IT is currently working to restore services. Please check back for updates.

 


 

Tips for Keeping Your Email Account Safe

  • Never send your password via email.
  • Never respond to a message that looks suspicious or that you are not positive comes from Webster University, even if it's just to ask if it is legitimate. If you want to know if a message is legitimate, do not respond to the message, forward it to: support@webster.edu
  • Read the email carefully. Many phishing attempts are poorly written, containing poor grammar and spelling mistakes.
  • Check this website for known phishing scams. If your email looks similar, DO NOT respond.
  • Do not click on a link or open an attachment in an email from an unknown source!  Your account can be hijacked or you can get a virus on your computer by clicking on a link or opening an attachment in an email.  If you are even slightly suspicious of the email, DO NOT click on any links or open any attachments.
  • Be skeptical.  Don't be fooled by personalized messages, web pages or images in an email. They are all easily faked.
  • Know what messages Webster Information Technology has sent out.  Bookmark this page; Information Technology posts all current communications to the Webster community here.  If you are unsure of a message you receive, check this page. If it is not listed, it is probably not legitimate. Forward suspicious emails to: support@webster.edu