Registering for an IT/Maintenance Direct Account

  1. Go to the Work Orders & Incidents page.
  2. Click the appropriate button: Submit a Technology Request or Submit a Maintenance Request.
  3. Enter your Webster email address.

    First Time IT Direct Login
  4. Click Submit.
  5. If you are a new user, you will receive the message "We cannot find the indicated email address."
  6. Enter your last name. Be sure to use proper capitalization and punctuation, as this is how your name will appear in the system.

    Enter Last Name
  7. Click Submit.
  8. To verify that you are a new user, the system will show you a list and ask you to choose if you are any of the displayed users.

    Name Not Listed
  9. Choose My name is not listed and click Submit. You will be asked to fill in your name and contact information.

    Contact Information
  10. Click Submit once you have filled in all of the fields. You will be presented with the work order submittal page, the IT Request Form.

    IT Request Form
  11. Complete the form to submit your request.