Cisco Phone Support
Training Materials for Phone Users
- Cisco IP Phone User Guide (.PDF)
- Training Slides (.PDF)
- Online Tutorial (video)
This tutorial demonstrates Cisco IP phone models 7941G and 7941G-GE. However, models 7945 and 7960, the models used at Webster University, offer the same features and functions. Navigation buttons differ slightly by model.
Training Materials for Call Centers
Materials in this section apply only to users in a call center (e.g., IT Service Desk, Business Office, etc.). They explain how to use the Cisco Agent Desktop software.
- Using Your Phone
- Voice Mail
- Telephone Speed Dial Directory
- Using the Cisco Unified Personal Communicator
- Phone Etiquette