Frequently Asked Questions | Webster University

Cisco Phone Frequently Asked Questions

Voicemail Questions

Personal Communicator Questions

General Questions


What is the password for the voicemail system?

The default password for your voicemail is 12345. You will be forced to change it when you set up your when you set up your mailbox.

I can't log in to voicemail. It keeps telling me Invalid entry. What's wrong?

You are likely entering an incorrect password. The default password for voicemail is 12345. You will be forced to change it when you set up your mailbox.

How do I access my voicemail from off-campus?

The number to access voicemail from off-campus is 314-246-8950. Or, you may dial your own phone number and follow these steps:

  1. Dial your own phone number (e.g., 314-246-XXXX).
  2. Press * while the greeting is playing.
  3. Enter your 4-digit extension followed by #.
  4. Enter your voicemail PIN followed by #.

Can I record an alternate greeting if I'll be out of the office?

You may record an alternate greeting to activate if you are going to be on vacation or out of the office for any reason. The alternate greeting on your voicemail lets callers know that you are out of the office and can offer them other options for assistance (someone else's extension or e-mail, for example) until you return. You can set the alternate greeting to expire on a certain date at a certain time, and it will automatically revert to your standard greeting. You may also choose not to set an expiration and switch back to the standard greeting manually.

Can I retrieve a deleted message?

Voicemail is saved in the system for one day after you delete it. If you accidentally delete a voicemail, you can go into your deleted messages for up to one day to retrieve it.

How long are deleted voicemail messages retained?

Deleted messages are saved in the system for up to one day after deletion.

Can I transfer a call directly to someone's voicemail?

Yes. You can transfer directly to voicemail by pressing Transfer *xxxx Transfer (where xxxx represents the person's extension you are transferring to). You can also leave a voicemail for someone directly, bypassing the phone ringing, by dialing *xxxx (where xxxx represents the extension).

Can I skip someone's voicemail greeting and go directly to leaving a message?

Yes, simply press the # key when the voicemail greeting starts playing, and the beep to leave a message will sound immediately.

Personal Communicator

Can I add more than one contact at a time to the Personal Communicator console?

You can add contacts in a batch. For example, you can search on a letter and then highlight all the names listed and drag them to your Contacts list.  If you add a contact more than one time, the system recognizes the contact is a duplicate and won't add it again.

I am unable to log in to the Cisco Personal Communicator Client. What's wrong?

Make sure that your Connections account is active and that your password is correct by logging into If you are still unable to log in, enter an incident report that includes the error message you are receiving.

A new toolbar has been added to my Outlook client. What is it?

The Cisco Unified Personal Communicator installs a toolbar in Microsoft Outlook. If you choose, you may turn off or disable the toolbar by selecting View > Toolbars > Cisco Unified Personal Communicator. If the toolbar is enabled with Outlook 2007, however, you may experience difficulty editing your contacts.

I can't edit the contacts in my Outlook 2007 address book. Why?

The Cisco Unified Personal Communicator installs a toolbar in Microsoft Outlook. If you are using Office 2007, this toolbar can cause problems editing your address book. If you are using Outlook 2007 and having trouble editing your address book, try turning the Cisco Unified Personal Communicator toolbar OFF: select View > Toolbars > Cisco Unified Personal Communicator.

General Questions

What if I accidentally dial 911?

If you dial 911 by mistake, DO NOT HANG UP! Stay on the line and let the dispatcher know that the call was made in error.

The sound quality of my phone is poor. Is there a way to improve it?

You can improve your sound quality by turning your volume down. While on a call, turn the volume down two to three notches, then press the Save softkey button. This will save the setting as your default outbound call volume.

Can I pick up a call from a different line?

If you've been assigned to a pickup group, you will be able to pick up calls to other parties who belong to your pickup group.

When I attempt to call back a long distance call from the Missed Calls directory, I receive a message that the call cannot be completed as dialed. Why?

The phone numbers of long distance calls you receive are saved in the Missed Calls directory on your phone. For example, if you missed a call from 800-435-7270, it will show up as 8004357270 in your Missed Calls directory. However, to dial long distance numbers you must precede them with 91.

So that you can easily dial back a missed long distance call, your phone offers the option to edit a missed phone number. Select the call from the Missed Calls directory and press the EditDial softkey. Then, enter 91 in front of the number, press the Dial softkey, and your call will go through. Or, you can simply double-click on this missed call from the "Recent" section in your Personal Communicator client, and it will call without the need for an edit.

Can I attach a shoulder rest to the handset?

Your department can order standard shoulder rest attachments for the handsets. They typically have an adhesive backing on them and stick to the handset. We recommend affixing shoulder rests down a bit further than usual to avoid covering up the voicemail light on the handset.

I want to order a headset for my phone. Which ones are compatible?

Your department may order headsets as needed. Visit the Compatibility Guide at to generate a complete list of compatible headsets. To generate the list, the Compatibility Guide will ask you a few questions. Answer as follows:

  • How do you want to use your Plantronics product? I need a headset for my existing phone or PDA.
  • Phone Manufacturer: Cisco
  • Model Name or Number: 7945G