Using Your Phone


Placing a Call

To place a call, use one of the following methods:

  • Lift the handset and dial a number.
  • Press the NewCall softkey and dial a number.
  • Press the Redial softkey.
  • Dial the number with the phone on-hook. Then, lift the handset or press the Dial softkey.
  • Dial a number

Dialing instructions

If you dial 911 by mistake, DO NOT HANG UP! Stay on the line and let the dispatcher know that the call was made in error.

  • Local calls: Dial 9 + Number
  • Long-distance calls: Dial 9 + 1 + Number + Account Code
  • Webster campus: Dial the campus speed dial code
  • Emergency: Dial 911 or 9 + 911
  • Campus security: Dial 6911

Answering a Second Call

If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset rest, depending upon the configuration of your phone.

To answer the new call on the same line:

  1. Use the Navigation button to select the call.
  2. Press the Answer softkey to answer the call. The first call will automatically be put on hold.

To return to the original call:

  1. Use the Navigation button to reselect the call.
  2. Press the Resume softkey to reconnect to the call.

For calls on a separate line, press the Line button for the incoming call. The call on the other line will automatically be put on hold.

Placing a Call on Hold

  • To place a call on hold while on the call, press the Hold softkey.
  • To retrieve a held call, press the Resume softkey.
  • If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.

Note: If you have multiple lines and want to see caller ID for a holding call, press the ? button followed by the appropriate Line button.

Transferring an Active Call

To transfer a call:

  1. Press the Transfer softkey. This places your current call on hold.
  2. Dial the number/extension to which you want to transfer the call.
  3. Either press the Transfer softkey to complete the transfer or wait for the called party to answer so you may announce the call while the original call stays on hold, then press the Transfer softkey. If the party refuses the call, press the Resume softkey to return to the original call.

To transfer directly to voicemail (for use when you know the party is unavailable):

  1. Press the Transfer softkey. This places your current call on hold.
  2. Dial * followed by the number/extension to which you want to transfer the call.
  3. Press the Transfer softkey again to complete the transfer.

Starting a Conference Call

  1. While on a call, press the More softkey, then the Confrn softkey. This will put the first call on hold and give you a new line to make a second call.
  2. Dial the number/extension of the third party you wish to add to the call.
  3. When the third party answers, press the Confrn softkey again to add this party to the conference.

Note: When the call originator hangs up, no additional parties can be added. You can have up to six parties including you. Additional parties can be added to the conference by repeating the above steps.

Forwarding All Calls

  1. Press the CFwdAll softkey. You should hear a beep.
  2. Enter the internal extension to which you want to forward all of your calls, or if you want all calls to go directly to voice mail, press the Messages button.
  3. Press the pound key (#) or the EndCall softkey. The phone display will be updated to show that the phone is forwarded.
  4. To cancel call forwarding, press the CFwdAll softkey.

Call Pickup

If you're assigned to a call pickup group, when a phone rings at an extension in your pickup group:

  1. Pick up the handset.
  2. Press the More key.
  3. Press the Pickup softkey.
  4. The call to be picked up will begin to ring on your phone.
  5. Press the Answer key and you will be connected.