Connections Frequently Asked Questions

General

Students

Faculty and Staff


General

What is Connections?

Connections is a web portal, a single point of access to many of the online services that Webster University offers. It integrates online courses, online registration, grade entry, billing information, and more into a single web-based interface that can be accessed from any internet-capable computer, using a single user ID and password (your Connections ID). There are collaboration tools including campus announcements and community tools that offer forums for file exchange, discussion, and chat.

What is a Connections ID?

It a ID that is assigned to every Webster student, staff, or faculty. It provides access to most of our electronic systems, including e-mail, webmail, WebCT, Online Registration, wireless network access, Office 365, and the Connections web portal.

Example: If your Webster email address is johndoe123@webster.edu, your Connections ID would be johndoe123.

What are the benefits of a Connections ID?

Some of the benefits of using your Connections include:


  • Each user only has to remember one ID and password.
  • Having a single password increases security. If a password is ever misplaced or stolen, it can be reset quickly by the user in central location, without intervention by IT.
  • IT can provision services more efficiently, because credentials are centrally managed.

Is my Connections ID and password assigned or do I get to choose them?

Your Connections ID is assigned to you. It is the first part of your Webster email address, before the @; for example, if your Webster email is janedoe23@webster.edu, your Connections ID is janedoe23. You will receive an email prompting you to set up security questions and a password. You then choose your own password during the Connections account activation process. There are requirements for the password you choose. It must be at least 12 characters long, must contain upper-case letters, lower-case letters, numbers, and at least one special character (Only the following special characters are permissible: ~!@#$-+=|(){}[]:;,.?). These requirements are for security purposes.

How do I sign up for a Connections ID?

It will be automatically created, and you will receive an email with information and instructions on accessing your Connections ID and accessing your Connections account. If you are a new student, you are assigned a Connections ID when you enroll in classes. If you are a new faculty or staff member, you are assigned a Connections ID when the hiring process has been completed. Shortly after your enrollment or hire is complete, you will receive an email with your Connections information:

  • Students: 24 - 48 hours after you resister for your first course.
  • Faculty/Staff: 24 - 48 hours after your paperwork is processed by HR.

If you encounter problems setting up your account, you may contact the IT Service Desk Desk at 314-968-5995 or 1-866-435-7270.

I don't have my password. What do I do?

You should have received an email from Webster University Information Technology containing this information. If you did not see it, please check your spam folder in case it was mistakenly flagged. If you still don't see it, please call the IT Service Desk at 314-968-5995 or 866-435-7270.

How do I reset my Connections password?

Connections passwords are managed by Office 365. Your Connections password will always be the same as your Office 365 password.To reset your Connections password, go to the Office 365 password reset page here.

What can I do I with my Connections ID?

Your Connections ID and password gives you access to your Office 365, WorldClassRoom Online Classes, Connections Portal, access to the Webster wireless network, and Academic Services, and more.

I'm getting a message that my account has expired when I try to log onto Connections, why?

If you have not logged on to your Connections account in 12 months or more, your account will expire due to inactivity.  Call the IT Service Desk at 314-968-5995 or 866-435-7270 to get your account re-activated.

Students

I do not know my student number.

Your student number is a seven (7) digit number found on all official papers from Webster. You can find this number on your account statement (bill), your Registration papers and financial aid documents.

How do I check my grades, register online, view my statement, and access other student services?

Log on to Connections. Locate the Student Academic Services channel. Click the Student Services link.  Enter your Connections ID and password again for security. Need help? Read the Student Academic Services instructions.

Faculty/Staff

I do not know my Faculty/Staff ID number.

Your faculty/staff ID number is a seven (7) digit number found on all official papers from Webster. If you have a Webster ID card, this is the number listed on this card.

  • If you are a faculty member and cannot locate your ID number, please contact Academic Affairs at 314-968-6962.
  • If you are a staff member and cannot locate your ID number, please contact the IT Service Desk.

What can I  do in Connections?

  • Access online training resources
  • Access Qualtrics survey tool
  • Access Gartner database
  • Access & participate online communities
  • Access online courses
  • Read important announcements
  • Enter student grades (faculty)
  • View student degree audit