Email Forwarding | Webster University

Email Forwarding

For instructions on how to forward email in Office 365, click here.

Forwarding Guidelines

Students and Adjunct Faculty may forward their Webster email account to ANY valid email address. 

Staff and Full Time Faculty may NOT forward their email to a non-Webster account. Staff and Full Time Faculty may forward their Webster email account to an account they have on another Webster email server (example: someone in Leiden may forward their email account to their account).

The University will send official communications to employees and students by email to their Webster email account with the expectation that such emails will be read by the recipient in a timely fashion.  It is the responsibility of each individual to access this email regardless of whether or not they have a forward set.

Important Points

  • If someone sets a forward to an invalid address or the email address they use is not able to receive mail then the email will NOT be delivered to that user. Instead it will bounce back to the sender as undeliverable.
  • A copy of forwarded email is not kept on an Office 365 server.
  • Webster does NOT verify that you have entered a valid forwarding address, it is your responsibility to make sure that the address you enter is valid and capable of receiving mail.
  • If you set an email forward and are having trouble receiving emails, support personnel will ask you to remove the forward as a first step in troubleshooting.  We are unable to troubleshoot issues you are having with third party email systems such as Gmail, Yahoo or Hotmail.
  • When you reply to a message which has been forwarded from your Webster account to another account the reply will come FROM the forwarded address, not your Webster email address.
  • Service accounts (email for a department, not a person) may NOT be forwarded