Email Forwarding

Students and Adjunct Faculty may forward their Webster email account to ANY valid email address. 

Staff and Full Time Faculty may NOT forward their email to a non-Webster account. Staff and Full Time Faculty may forward their Webster email account to an account they have on another Webster email server (example: someone in Leiden may forward their @webster.edu email account to their @webster.nl account).

The University will send official communications to employees and students by email to their Webster email account with the expectation that such emails will be read by the recipient in a timely fashion.  It is the responsibility of each individual to access this email regardless of whether or not they have a forward set.

Important Points

  • If someone sets a forward to an invalid address or the email address they use is not able to receive mail then the email will NOT be delivered to that user. Instead it will bounce back to the sender as undeliverable.
  • A copy of forwarded email is not kept on Webster server.
  • Webster does NOT verify that you have entered a valid forwarding address, it is your responsibility to make sure that the address you enter is valid and capable of receiving mail.
  • If you set an email forward and are having trouble receiving emails support personnel will ask you to remove the forward as a first step in troubleshooting.  We are unable to troubleshoot issues you are having with third party email systems such as Gmail, Yahoo or Hotmail.
  • When you reply to a message which has been forwarded from your Webster account to another account the reply will come FROM the forwarded address, not your Webster email address.
  • It is important that people email you using @webster.edu, email sent to @pop.webster.edu, @auden.webster.edu, or anything OTHER than @webster.edu will NOT be forwarded.
  • The Barracuda Spam firewall will still be scanning all messages sent to Webster email address for viruses and spam. If a message is determine to be spam it will be sent to the Barracuda quarantine inbox and not forwarded. If you wish to modify your Barracuda Spam settings, or remove spam filtering from your account, you may go to https://mx1.webster.edu.
  • Service accounts (email for a department, not a person) may NOT be forwarded

To set a forwarding address for your email:

  1. Go to http://connections.webster.edu
  2. Click on “My Connections Account Settings”
  3. Login with your Connections username and password
  4. Click on Set or Change Email Forwarding
  5. Enter the address you want to forward your email to
  6. Click “Set Forwarding”

To remove an email forward you have already set:

  1. Go to http://connections.webster.edu
  2. Click on “My Connections Account Settings”
  3. Login with your Connections username and password
  4. Click on “Set or Change Email Forwarding”
  5. Click “Remove Forwarding”

To change an email forward to another address:

  1. Go to http://connections.webster.edu
  2. Click on “My Connections Account Settings”
  3. Login with your Connections username and password
  4. Click on “Set or Change Email Forwarding”
  5. Enter the new address you want to forward to
  6.  Click “Set Forwarding”

Troubleshooting

  • If you have set a forwarding address for your Webster email the first step in troubleshooting problems with receiving mail is to remove the forward
  • Webster University cannot support any third party email applications (GMail, Yahoo Mail, Hotmail, etc.)
  • Try sending yourself an email from another account (or have a friend do so) and see if it is received
  • Check your Spam or Bulk Mail folders on the account where you have your mail forwarded
  • Check Barracuda to see if the email was caught by Webster's spam filters