Guest Wireless Frequently Asked Questions | Webster University

Guest Wireless Frequently Asked Questions

How do I get internet access for a guest I am hosting at the University?

There are two ways to get internet access for your guest. 

You can have them follow the self-registration instructions here. Their access will be good for 8 hours. At the end of 8 hours, if they need continued access, they can self-register again. 

If your guest will be on campus for an extended period of time you can also contact the Service Desk at least 24 hours in advance to obtain a username and password for them.  Please use the IT customer self-service portal (https://webster.cherwellondemand.com/CherwellPortal/IT) to request the account. 

I'm hosting an event and expecting a large number of visitors. How do I get internet access for all event attendees?

Please contact the Service Desk at least 24-48 hours in advance to obtain a guest wireless event username and password.  Please use the IT customer self-service portal (https://webster.cherwellondemand.com/CherwellPortal/IT) to request the account. 

Should Webster University students, faculty and staff use the WU_Guest network?

No. All Webster University students, faculty and staff with active Connections accounts should use the WU_Wireless network.

Where is Guest Wireless access available?

Guest Wi-Fi is available anywhere we already have the WU_Wireless network, including most extended sites.  

How does a guest access the wireless network?

Complete instruction for accessing Guest Wireless can be found here.

The Guest Wireless User Agreement can be found here.

I used the self-registration process for guest WiFi access. How long will my credentials be valid?

When you use the self-registration option, your access and the credentials that are generated in the process are valid for 8 hours. If you need access after 8 after, you can simply re-register again. The self-registration process takes only moments to complete.