Technology Discounts for Faculty & Staff

Hardware

Software

Adobe

 

Adobe Creative Cloud for Personal Computers Technical Support FAQ

For Technical Support, please note that the Webster University IT Service Desk will not be able to provide support for websteru.onthehub.com, including forgotten passwords or any issues related to purchases and installations.

For additional software related questions or support related to Adobe for personal use, please contact:

  • Procurement and Access support for websteru.onthehub.com software:
    Visit the website and/or call Kivuto 1-888-396-1447 
  • Adobe Creative Cloud Redemption Code Support: 800-443-8158
  • Adobe Creative Cloud Redemption Code download 
  • Adobe ID sign in and troubleshooting

 

What are the system requirements for the Creative Cloud products?

View a complete list of product requirements here.

 


 

Will the software run on tablets or smartphones?

Although the desktop applications will not run on mobile devices, Adobe’s Mobile Apps provide the ability to sketch, draw, paint, create layouts, edit photos, and more. With Adobe CreativeSync, all apps and assets are connected across the desktop and mobile devices. Mobile apps can be found here.

 


 

Can I install the Creative Cloud desktop app on more than two computers with same account?

Yes, you can download the software onto 2 machines but you may not run more than one instance of the software at a time.

 


 

Do I have to download the entire Creative Cloud suite or can I just download the applications I need?

You can download just the applications you need and then return at a later date to download any other applications.

 


 

Will the software run in the Adobe Cloud or do I download the software onto my PC/Mac?

Creative Cloud software must be installed on a Mac or Windows desktop.

 


 

Can I get upgrades whenever a new version of the software is released?

Yes, the campus agreement covers all upgrades that are released during the term of the agreement.

 


 

Where can I get additional information?

You can find commonly asked questions at: https://helpx.adobe.com/creative-cloud/faq.html

 


Technical Support Information

Websteru.onthehub.com– Discounted software for Faculty and Staff

Who: Active Webster University Faculty and Staff

What: Adobe and Journey Ed software for use on Personal Computers only

Titles Include:

  • Adobe Creative Cloud - $9.75 per year
  • Microsoft Windows - $9.95
  • Microsoft Office for Windows and Mac - $9.95

Where: https://websteru.onthehub.com/

When: Available NOW globally!

Why: To provide university discounts to Webster faculty and staff for commonly used titles, and provide a personal use software distribution option for Webster’s International faculty and Staff.

How: Active Webster University faculty and staff will self-create their own user ID and password at https://websteru.onthehub.com/ to purchase and download software to personal computers.

Support

Please note that the Webster University Service Desk will not be able to provide support for https://websteru.onthehub.com, including forgotten passwords or any issues related to purchases and installations.

ALL support can be obtained at:

Discounted Software

Mobile Plan