Work-Study Jobs for Students | Webster University
Work-Study Jobs for Students | Webster University

Work-Study Jobs for Students

IT Service Desk Representative

Fall 1 2020 Update:  All positions have currently been filled. If new positions become available, this status will be updated.

Description: Duties include, but are not limited to, providing technical support to and answering questions from faculty, staff, and students; basic to intermediate troubleshooting on a wide variety of topics; documentation; detailed records keeping. Student workers are expected to work a minimum of 8 hours per week.

Positions immediately available and continue throughout the year, including during the summer. All majors and backgrounds encouraged to apply. Opportunities for advancement.

Qualifications: Detail oriented. Good knowledge of basic computer applications, including Microsoft Office, Windows, Macintosh and major browsers. Good written and verbal communications skills and customer service skills. Other skills and attributes:

  • Must have federal work study award.
  • Proven superior customer service background and skills are required.
  • Experience with basic computer applications, including Microsoft Office, Windows operating system, and major Internet browsers, is required.
  • Excellent written and verbal communications skills are essential.
  • Staying current in technology issues and with all departmental resources on a regular basis is required.
  • Ability to show initiative and excel in a fast paced environment where strong commitment and time-management skills are necessary is critical.
  • Ability to manage a changing workload, remaining productive, and being able to display and maintain patience, courtesy, and professionalism even in stressful situations is essential.
  • Ability to work a minimum of 8 hours per week and attend various training sessions throughout the academic year is required.
  • Ability to adhere to wide range of policies and procedures, including security and confidentiality, is crucial.
  • Excellent critical thinking and problem solving skills are also essential for this position.

Pay Rate: $11.25 hourly (Work Study Only)

Contact: Kathy Marlock

Fall 2020 Update:  All positions have currently been filled. If new positions become available, we will post an update here. You may feel free to submit an application, and we will retain your application on file for a period of one year and will reach out if we have new openings. Thank you for your interest. 


Tech Assistant

Description: This position is responsible for assisting faculty and students with general computer questions, basic hardware/software troubleshooting, work order entry, replacing printer paper and toner, cleaning labs. Other duties include lab upkeep and maintenance as well as assisting in the technical support of labs and classrooms. This position will provide assistance to desktop technicians and perform other duties as needed. Essential duties and responsibilities may include:

  • Provides basic hardware/software support for students, staff and faculty.
  • Provides technical support for videoconferencing in User Support Services events as well as in meeting rooms, labs and classrooms.
  • Provides technical support for all events related to User Support Services activities with regard to set-up, support and breakdown.
  • Enforces computer lab/classroom policy and procedures.
  • Responds to reports of equipment malfunction in labs and classrooms and meeting rooms.
  • Performs preventive maintenance for computer equipment.
  • Troubleshoots hardware and software problems; reports needed repairs.
  • Assists in the upkeep of tracking equipment and lab supplies inventory such as cleaning supplies, paper, toner, etc. Notifies User Support Services managers when inventory is low, and when equipment is missing.
  • Assists faculty, staff and students with computer, projector, printing and technical issues.
  • Delivers and connects multimedia and computer equipment for faculty or staff.
  • Assists desktop technicians with technical tasks as needed.
  • Assists all other areas of the IT Service Management Office as needed with tasks and initiatives; these areas include Asset Management, Business Relationship Management and the IT Service Desk.
  • Provides phone support for extended site lab/classroom questions.
  • Provides technology support for WebNet+ courses.
  • Completes projects, daily tasks and work orders as assigned. 
  • May be asked to oversee lab operations and support on days/evenings with no supervisor/manager on duty. 
  • Exercises immediate judgment on how to handle issues that arise on days/evenings. Communicates any issues to supervisors immediately. 

Qualifications: Qualifications and skills include:

  • Must have federal work study award.
  • Basic knowledge of computer and peripheral troubleshooting skills.
  • Basic knowledge of how to use videoconferencing software and hardware would be beneficial.
  • Basic knowledge of how to set up, and support AV systems, mixers, PA’s, video switchers etc. for User Support Services events would be a plus.
  • Basic knowledge of hardware and software tools for troubleshooting, as well as of resources for resolving known problems.
  • Must be able to consistently meet deadlines.
  • Excellent communications skills (both written and oral) with the ability to work with a diverse student body, faculty and staff.
  • Ability to effectively manage time and projects of varying complexity and scope.

Pay Rate: $10.00 hourly (Work Study Only)

Contact: Dan Ayres

To Apply: Submit application through Handshake


IT Service Management Office Assistant

Position Currently Unavailable. Please apply for either the Service Desk Representative or Tech Assistant position.

Description: This position will attend to incoming requests for technical assistance over several channels (telephone, email and ticketing system) and will communicate, document and track requests and responses.

The individual filling the role of IT Service Management Office Assistant will rotate between the various units within the IT Service Management Office to assist with a variety of job duties and responsibilities. These duties may include:

IT Service Desk

  • Staff walk-up and phone services for the IT Service Desk to assist students, faculty and staff with technology issues and requests, including password resets, wifi setup and more.

User Support Services

  • Pick up and drop off computer and technology equipment across campus
  • Troubleshoot technology equipment in labs and classrooms (i.e. projector issues)
  • Provide basic assistance in using lab equipment such as projectors

Asset Management

  • Assist with updating hardware and software inventory databases
  • Help test software packages and desktop images to check for errors and ensure quality control

General Duties As Needed/Assigned

  • Log tickets via the Cherwell work order system
  • Help communicate updates and status information to customers
  • Assist with updates to the IT web site and edits to documentation

Qualifications: 

  • Must have Federal Work Study Award
  • Excellent customer service experience and background
  • Experience with basic computer applications and technology; Macintosh experience a plus
  • Excellent written and verbal communication skills
  • The following skills are also crucial: dependability, time management, initiative, critical thinking, willingness to learn new things
  • Ability to adhere to wide range of policies and procedures, including security and confidentiality, is necessary.

Physical Demands

The individual fulfilling this role may be asked to lift and transport various technology equipment across campus as well as walk to various buildings as needed.

Pay Rate: $10.00 hourly (Work Study Only)

Contact: Mary Ryan

To Apply: Position Currently Unavailable. Please apply for either the Service Desk Representative or Tech Assistant position.