CampusConnect: Frequently Asked Questions | Webster University

CampusConnect: Frequently Asked Questions

 1.) What is CampusConnect?
 2.) Who can use CampusConnect? When can CampusConnect be accessed?
 3.) Where can I access CampusConnect?
 4.) What are the differentCampusConnect groups called and what courses are linked to the groups?
 5.) How do I accessCampusConnect?
 6.) If I personalize my CampusConnect desktop, will my changes be saved?
 7.) Can I print from the CampusConnect Virtual Desktop?
 8.) Can I save data or files on the CampusConnect Virtual Desktop?
 9.) How do I save files in CampusConnect?
10.) How do I access files that are saved on my OneDrive?
11.) Are there time limits to CampusConnect sessions?
12.) What happens to myCampusConnect session if my Internet connection drops?
13) What is the best way to log off of a CampusConnect session?
14.) My CampusConnect Virtual Desktop clipboard doesn't’t carry over to my regular desktop on my computer.
15.) How many people can use CampusConnect at the same time?
16.) What operating system and software applications are available on the CampusConnect virtual desktop?
17.) It seems like it takes me a long time to connect to my CampusConnect Virtual Desktop. Is that normal?
18.) Who do I contact for help with the CampusConnect virtual desktop (VDI)?
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1.)  What is CampusConnect?                                                                                                                                            

CampusConnect (VDI) is the practice of running a desktop operating system, like Windows  and accompanying software applications, on a centralized computing environment using virtual servers sitting in a data center.

2.)  Who can use CampusConnect? When can CampusConnect be accessed?

Faculty teaching specific courses and students enrolled in certain courses will have access to the CampusConnect environment. There will be different CampusConnect groups, each having access to specific software. Access will be automatic, based on your log in, as to whether or not CampusConnect access is granted. If you do not meet the criteria to be placed in a CampusConnect group (see Question #4) you will not have access to CampusConnect.

3.)  Where can I access CampusConnect?

The CampusConnect environment will be accessible in most classrooms and computer labs on the Webster Groves campus (and the St. Louis Metro campuses).

4.)  What are the different CampusConnect groups called and what courses are linked to the groups?

There are four CampusConnect groups for the 2018 Fall Semester (these courses are subject to change without notice). Click on the titles of the groups to move to a CampusConnect Software list for each group.         

  • Animation: courses ANIM 1000, ANIM 1010, ANIM 1040, ANIM 1200, ANIM 2000, ANIM 2010, ANIM 2040, ANIM 2200,  ANIM 3030, ANIM 3040, ANIM 3150, ANIM 3200, ANIM 4010, ANIM 4040, ANIM 4200, AIM 4400, ANIM 4700, and ANIM 4620
  • CSDA (Data Analytics): courses CSDA 5110, CSDA 5130, CSDA 5210, CSDA 5230, CSDA 5310, CSDA 5330, CSDA 5410, CSDA 5430, and CSDA 6010
  • Education and Chemistry: courses EDCU 3126, EDUC 3129, CHEM 1101, CHEM 1111, MTHC 5250, and MTHC 5310
  • General: any class at the St. Louis Home Campus, Westport Campus, Scott AFB Campus, Winghaven Campus, and St. Louis Downtown Campus

5.)  How do I access CampusConnect?

If you have access to a CampusConnect group and are in a computer lab or classroom with CampusConnect capability, you can click on the green VMWare image_of_horizon_vdi_iconHorizon Client icon located on the desktops of the workstations in classrooms or computer labs on the Webster Groves campus (or St. Louis Metro campuses). When you click once on the Horizon client icon, a log in box appears. You will need to type in your Connections username (everything before the "@" sign in your email address) and password. The line that reads "Domain" should already be populated with "WEBSTERAD". Then click "Login" button and the window will show the four different CampusConnect groups from which you can choose. Your login will be successful only for the CampusConnect groups to which you belong. Choose the appropriate CampusConnect image and double click on its icon. It will take a few minutes for the Virtual desktop to load. Once it loads completely, you can navigate around the image the way you do on your regular desktop. When you are ready to close your CampusConnect session, it is important to save your documents to your OneDrive or to your USB removable drive (see Question #8). It is also important to log off of the Virtual image properly (see Question #12 below for these instructions).

 6.)  If I personalize my CampusConnect desktop, will my changes be saved?

The CampusConnect Virtual Desktop environment will revert back to its original state when you log off. That is why it is very important to save all your work to your OneDrive account, or on a removeable USB drive (see Question #8 for instructions on how to do this).

7.)  Can I print from the CampusConnect Virtual Desktop?

Yes, the computers running CampusConnect have been configured to print to the printer located in each room.

 8.)  Can I save files on the CampusConnect Virtual Desktop?

When using CampusConnect, any work saved to the CampusConnect or virtual Documents folder or desktop will not be there the next time you log in. These files will be deleted when the computer is shut down, restarted, or when you log out of your CampusConnect session. Be sure to save your work to your OneDrive account or to a removeable USB drive.

9.) How do I save files?

Method #1 - Save to your OneDrive account. When working in a virtual application, you may save to the Documents folder first. Then open an Internet browser, go to portal.office.com, and locate your OneDrive account. Once you have opened your OneDrive account, click on the Upload button. This should open the Documents folder on your virtual desktop. Select your saved file and then click on the Open button. This will save your file to your OneDrive account.

Method #2 – Save to a USB drive. If you prefer to save your file to a removable USB drive, insert the drive in the USB port of the computer and wait for it to be recognized. On a Windows computer, the USB drive will appear as a lettered drive along with the name you have given it. On a Mac, the drive will appear as a device with the name you chose. When saving your files to a USB drive, the drive should appear as a location choice on the Save dialog box. After you are finished simply eject the USB drive from the computer.

Once the CampusConnect session you are working in is shut down or restarted, any files you saved to the virtual desktop will be deleted.

 10.) How do I access files that are saved on my OneDrive?

If you need to access files saved in your OneDrive while logged in to a CampusConnect session, open up a browser and log in to portal.office.com and navigate to the OneDrive icon. Files saved there should appear either as separate documents or within a folder. You can choose to edit these files, either within the application used to create them, or within the browser. Remember to save to OneDrive again when you are finished editing your file.

11.)  Are there time limits to CampusConnect sessions?

If you continue to work within your CampusConnect session, you can remain logged in virtually as long as you wish. However, your CampusConnect session will shut down automatically after 90 minutes of idle time.

 12.)  What happens to my CampusConnect session if my Internet connection drops?

If your computer loses the Internet connection, your CampusConnect session will shut down as well. If you are able to log back in to your CampusConnect session within the 90-minute idle timeout period, your documents, etc. will still be there, even if you have not saved them.

13.)  What is the correct way to log off of a CampusConnect session?

The best way is to click on the Windows icon in the lower left corner of the screen, click on the power icon, and click log off. If you power down the computer or close out of the CampusConnect session by closing the window, the session remains open and no one else can use that seat for 90 minutes. Please log off the correct way.

14.)  My CampusConnect Virtual Desktop clipboard doesn't’t carry over to my regular desktop on my computer.

Your physical desktop and your Virtual Desktop have no way to communicate with one another. Therefore, if you copy something onto the clipboard in the physical environment, you will not be able to paste it in the CampusConnect Virtual environment.

15.)
  How many people can use CampusConnect at the same time?

We currently own 500 concurrent licenses for the Horizon CampusConnect client. If all 500 are in use (this is very unlikely!), then the 501st person who tries to log in will receive an error message. Once someone logs off of their CampusConnect session, another seat will be available.

16.)
  What operating system and software applications are available on the CampusConnect virtual desktop?

Please see the software lists of available software in each group by checking out the Software
 Lists (see #4 above for lists of courses that will use each software group):

17.)  It seems like it takes me a long time to connect to my CampusConnect Virtual Desktop. Is that normal?

Yes, it takes time to connect to a CampusConnect session. Average time is one to two minutes, as the Horizon CampusConnect VDI client communicates with the server - this is normal.

18.)
  Who do I contact for help with CampusConnect virtual desktop (VDI)?

Please contact the IT Service Desk for help or with any questions about CampusConnect. You can reach the ITSD by any of these methods:

Phone:                                              Email:
On-campus: ext. 5995                       support@webster.edu                       
Off-campus: 314-968-5995
Toll-free: 1-866-435-7270   

For hours of operation, please visit http://www.webster.edu/technology/service-desk/.