Webster Alerts

Who can get Webster Alerts?

Webster Alerts is available to any student, faculty, staff or Community Music School parents directly affected by an emergency on the Webster Groves, Westport, Winghaven or Old Post Office locations.

Why should I get Webster Alerts?

Text messaging is more reliable in emergency situations when communication systems reach high capacity. Text messages will get through when phone calls won't.
You will receive alerts anywhere, even when you do not have access to a computer.
You will have the assurance of knowing that should an emergency occur you will be notified immediately

What types/how many messages will I receive?

You can then choose which types of messages you wish to receive, emergency notifications for specified locations, weather notifications or both. Emergency notifications will only be used in situations where there is an immediate threat to life or property. Weather notifications will be sent when there is sever weather or other issues that would cause a cancellation or delay in classes or operations.

What do I need to get Webster Alerts and how much does it cost?

All you need is a cell phone with text messaging capabilities. There is no charge to users for signing up. Text message charges may apply for receiving messages, depending on your cell phone plan.

Will my cell phone number/email address be kept confidential?

Yes. Webster University and e2Campus keep your cell phone number and email address confidential. It will not be shared or sold to any other institution or organization. We will NOT spam you, messages will only be sent if there is an emergency or weather related issue.

Do I need to use my Connections username and password to signup?

No, you can choose any username and password, Webster Alerts is not linked to Connections.

Can I add more than one phone number or email address?

Yes, you can add up to two phone numbers and two email addresses per account.

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Webster Alerts Troubleshooting

Didn’t Receive Text Validation Code on Cell Phone

Is your phone within service range? Most cell phones have an antenna icon on the display screen that shows the strength of your current signal. If your signal is weak or out of range, please move your phone to a location with a better signal.
If you have a strong signal, does your cell phone service plan include SMS text messaging? Not all cell phone plans include text messaging, so you may need to contact your service provider to add text messaging service to your plan.
For AT&T customers, due to the merger between Cingular and AT&T, be sure to select the best option in the drop down menu of choices. If you had an AT&T cell phone that later became a Cingular phone and then back to AT&T, then select the option listed as AT&T (Legacy). If this does not work, try the other selection listed as AT&T (Cingular).
Some older cell phone models to not support text messaging. Many cell phones and mobile devices made after 2002 support text messaging. If your cell phone is older than that, then you may or may not be able to receive SMS text messages. Please contact your wireless service provider for further information.
If you are a Sprint user and did not receive the validation code, logon go to the Services area and then click on "Change Status" and choose "Sprint PCS (Alternate)"
If you are Nextel user make sure you choose Nextel, NOT Sprint in the carrier dropdown.
If you are a T-Mobile user and did not receive the validation code, logon go to the Services area and then click on "Change Status" and choose "T-Mobile (Alternate)"

I Didn’t receive Email Validation Code

Make sure you check your bulk or Junk mail folders for the message.
Logon to your WebsterAlerts account at www.webster.edu/technology/websteralerts and click on the Services area and make sure you have typed your email address in properly, that there are no typo’s in the address
Make sure your email account is able to receive mail (not blocked or over its size limit)

I Didn’t receive a notification when one was sent from Webster University

Logon to your WebsterAlerts account at www.webster.edu/technology/websteralerts
Click on the Services area

services

Look at the status next to each phone number/email address; it should say Active in green.

If it does not say Active then there will be a link that says Validate Now, clicking this link will send a new validation code to that device or email address
If you notice an error in the phone number or email address, click on Change Status, this will allow you to update the information, once it is updated it will send out a new validation code which you will need to enter to complete the process.

Click on the Groups area and check to make sure that you are subscribed to the group that received the message that was sent. (St. Louis Weather information will be sent to the St. Louis Metro weather alerts group)

groups

I am unable to logon/I have forgotten my username/password

Go to http://www.webster.edu/technology/websteralerts/ and click on the “forgot password” link. If you have forgotten your username, email us and we will delete your account so you can start over.

I have a pre-paid cell phone such as Tracfone, Can I use Webster Alerts?

Some pre-paid cell phones are capable of text messaging, please check the carrier drop-down on the signup form for your specific carrier.

I don't have a cell phone, can I still sign up?

You can sign up for the email alerts, which you will receive even if there is a problem with Webster’s email servers. The link to sign up for email only is right below the regular sign up form located at http://www.webster.edu/technology/websteralerts. You will need to reply back to a validation email once you sign up to complete the process.

I received my email from WebsterAlerts much later than other people I know. Why?

Email delivery is not instantaneous in many cases, every email client, whether it is on your desktop or web based has different send/receive frequencies, this can affect the speed in which you receive messages. Also, each individual email provider varies in how quickly they process incoming email.

I received my email validation code but get an error when I click on it

The validation link in the email can be very long, and some email clients will break the link across two or more lines. Try copying and pasting the entire URL into the address bar of your browser, or opening up another email reader and clicking on the link from there.

Contact Us

All other problems or questions, please contact the Webster University Help Desk at infoservices@webster.edu or 866-435-7270

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For Administrative Use Only!