CampusConnect VDI - Frequently Asked Questions | Webster University

CampusConnect VDI - Frequently Asked Questions

FAQs for Working Remotely

Q:  What is VDI exactly?

A:  VDI stands for Virtual Desktop Infrastructure. CampusConnect is Webster's VDI solution to accessing certain services/applications without requiring those services/applications to be physically installed on the computer you are using to access them.  This happens by establishing a connection to a server that provides you a "virtual desktop" where you can run those applications.

Q:  How do I access VDI on my personal computer?

A:  Accessing VDI for the first time is a 2-step process:

Step 1 ➜ Download & Install - You will need to download the VMWare Horizon Client to your personal computer which will be the software that allows you to connect to the virtual desktop. You can download the client at https://my.vmware.com/en/web/vmware/info/slug/desktop_end_user_computing/vmware_horizon_clients/5_0

Step 2 ➜ Connect - Be sure to download our complete installation and connection instructions for information on how to set up the client and log in to the virtual desktop.

Q:  I have a Mac laptop. Can I still use VDI?

A:  Yes! The VDI client is available for both Mac and Windows. Visit https://my.vmware.com/en/web/vmware/info/slug/desktop_end_user_computing/vmware_horizon_clients/5_0 for download information and be sure to download our installation and connection instructions

It is important to note that even though you can connect to the virtual desktop on any operating system, the virtual desktop itself is running Windows 10. So if you are using a Mac, you'll be connecting and using a virtual Windows desktop through your Mac. 

Q:  How is VDI different from VPN?

A:  With VPN (Virtual Private Network) you are just establishing a secure connection to Webster's network while still using your own computer. With VDI you are actually establishing a connection to a virtual desktop where you are using that desktop to run specific programs.

Q:  What primary applications can I use in VDI?

A:  When working remotely, you would use the VDI solution to access:

  • CX
  • Network/Shared Drives
  • Cisco Jabber

Q:  How do I know when to use VPN versus VDI?

A:  Using either is only necessary when you have to access systems like CX, network/shared drives and/or Cisco Jabber. The general rule of thumb is:

Webster-Issued Device ➜ Use VPN
Personal Computer ➜  Use VDI

If your Webster-issued device does not have Cisco AnyConnect loaded for VPN access or Cisco Jabber, please first report that to support@webster.edu so we can work with you to try to install those applications.

Q:  Why can't I see my own files and programs when connecting to the virtual desktop? 

A:  You are connecting to a virtual desktop, not your own office computer. You will not see any files you may have saved locally on your office computer or any programs specific to your office computer that aren't part of the standard virtual desktop load. 

You can, however, access your network/shared drives through the virtual desktop as well as use any web browser to log on to the Office 365 portal at https://portal.office.com to utilize your OneDrive storage. 

Q:  Can I save files to the virtual desktop?

A:  Please do NOT save any files to the virtual desktop as those files will be lost. If you work on anything that needs to be saved, please make sure you are only using your network/shared drives or your OneDrive storage.

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