Zoom FAQs | Webster University

Zoom FAQs

Q: Who is eligible to receive a Zoom account?

Active staff, full-time faculty, adjuncts who are teaching during the 2020-2021 academic year and students registered for classes during the 2020-2021 academic year are eligible for a Zoom account through Webster University.

Q: Do I need the Zoom Desktop client to host or join meetings?

The desktop client is not required to host or join meetings as there is a "Join by Browser" option for meetings. However, it is important to understand the differences between the desktop client, mobile app and web client as not all features are available in each client. Please view this article for more information.

Q: Is there a limit to the number of participants I can have in a meeting I'm hosting?

Yes. You are limited to a maximum of 300 participants.

Q: Is there a time limit on the duration of a meeting I'm hosting?

No. If you are included in our enterprise agreement (see eligibility question above), your meetings can last for any length of time. You are not bound to the 40 minute limit of free accounts. 

Q: How do I sign in to my account?

Single Sign-On (SSO) is set up with Zoom so you will use your full @webster.edu email address and password to access this service.  Please see this page for more information on signing in. If you have forgotten your @webster.edu account password (which is the same password you use to sign on to the Connections Portal), please see the Password Management page for password reset options. 

Q: Can I schedule more than one meeting at the same time?

No. While you can schedule multiple meetings under your Zoom account, you can only have one active meeting at a time. This means you will need to cautious against scheduling overlapping meetings because the later meeting will not be able to start until the first one finishes. 

Q: Can I record my meetings?

Hosts can record their meetings to the cloud, but meeting participants cannot record meetings they attend. Recording locally to your computer is not an option. It is required to record to the cloud. Both the meeting host and the meeting participants will receive a disclaimer before the recording starts. You should always be aware of Webster University's privacy policy and security best practices. Do not record meetings where personal/private or personal health information will be discussed. Please see the Zoom Privacy & Security page for more information. Meeting recordings will only be available for 30 days before they are automatically deleted. 

Q: How long can I access my cloud recordings?

Cloud recordings are automatically deleted 30 days after the date they were recorded. Once a meeting recording is deleted, it cannot be recovered.

Q: Can I have a Zoom account that my department can share?

No. Our agreement with Zoom includes individual host accounts, and with SSO (Single Sign-On) configured, this requires that you log on with your personal @webster.edu account. You have the ability to assign co-hosts and alternate hosts so other people can help manage your meetings and co-facilitate when necessary.

Q: Can I disable the Waiting Room functionality?

No. As of September 27, 2020, Zoom is requiring that all meetings have either the Waiting Room or a Passcode enabled. We have made the decision to institute a required waiting room at the account level for all accounts. This means that you have to manually admit all participants to your meeting. It is important to monitor for anyone who needs to be admitted from the Waiting Room. If there is a group of people waiting, you can choose to admit all or you can admit individually. If it becomes challenging to both manage the waiting room and moderate/run the meeting itself, you can consider adding a co-host in your meeting who can take over letting participants in on your behalf. While an adjustment to conducting online meetings, this is an important security feature that will help protect your meetings.

Q: How can I prevent "Zoombombing" and other meeting disruptions?

We have instituted a number of default security features on all university Zoom accounts, but there are also additional steps you can take to make your meetings even more secure. You also have tools at your disposal to handle disruptions during a meeting itself. Please view the Zoom Privacy & Security page for more info. 

Q: Where can I receive training and resources on using Zoom?

We have compiled a comprehensive list of Zoom-provided training materials, including tutorial videos, knowledge articles, support guides and options for live training. Please visit the Resources page for more information. 

Q: I'm having problems with video/camera. What can I do?

Please check out this knowledge article

Q: How do I conduct a Zoom Webinar?

While anyone who is eligible for a Zoom account has all included Meeting functionality, Zoom Webinar is a separate module. The university only has a very small number of Webinar licenses available. We are working to develop a procedure and process to request temporary use of a license. Additionally, there are certain things you can do to set a meeting up to function similarly to a Webinar. Please stay tuned for additional information.