Professional Development Day

Professional Development Day 2014
Lead from Within
Thursday, March 13th 

 

Scroll down and click on "View the recording" to watch a session that you missed. 

 

All sessions are fifty minutes in length
All sessions are located in the East Academic Building (EAB)

Session walk-ins are more than welcome. Simply sign in when you arrive.

Time
Presentation one
Presentation two
Presentation three
Presentation four
9:00 a.m.
Leading from Where You Are: Collaborative Problem Solving
Making Project Management Work for you
Would You Like a Degree With That?Customer Service in Higher Education
Let's Get Ready for the Centennial
 
 
 
 
 
10:00 a.m.
Futility is Waiting for the Happy Bus
Lead from Where You Stand
A Discussion of Misunderstood Disabilities 
 
 
 
 
 
 
11:00 a.m. 
 Diversity Panel
 Develop the Leader Within
 Balancing Work and Life While Pursuing a Doctoral  Degree
Leading a Healthy Life: 12 Months of Wellness
 
 
 
 
 
Noon - 1:00 pm
Lunch and Keynote Address
 
 
 
 
 
1:15 p.m.
Lead from Where You Stand
Leading a Healthy Life: 12 Months of    Wellness
Would You Like a Degree with That? Customer Service in Higher Education
Using the OmniUpdate CMS to Edit the Webster.edu Website
 
 
 
 
 
2:15 p.m.
Futility is Waiting for the Happy Bus
Making Project Management Work for you
 The Global Staff Exchange: Tips and Tricks to Make the Most of Your Experience
 A Discussion of Misunderstood Disabilities
 
 
 
 
 
3:15 p.m. 
Develop the Leader Within
Leading from Where you are: Collaborative Problem Solving
Balancing Work and Life While Pursuing a Doctoral Degree
Let's Get Ready for the Centennial! 

 


Check-in and Continental Breakfast: 8:30 AM - 9:00 AM

Location: East Academic Building  - Edward Jones Commons

Session One: 9:00 AM 

 Leading from Where You Are: Collaborative Problem Solving
Samantha Davis, Davis Lori Sharp, Elizabeth Stacy, Laura Wainz
Location: EAB 253
View the recording

As a result of this session, you should expect to learn problem solving techniques to improve your work and operational efficiencies, how to identify resources which can be utilized to solve work related issues, and how to establish a cross-functional network for support.  This session will also increase your awareness and knowledge of the Global Leadership Academy and related opportunities. We all face challenges in our work.  How we tackle these challenges and overcome them is vital not only to our own personal job satisfaction, but also to the strength and stability of the university.  The presenters will utilize knowledge gained as a result of participation in the Global Leadership Academy to present a model for how problems can be approached, tips and best practices for problem solving, and practical advice for “leading from where you are” to help strengthen Webster University.  This session will provide hands-on practice with the information presented utilizing a collaborative team approach.  The presentation will also provide participants with information about the Global Leadership Academy and how you might take advantage of this unique opportunity for personal and professional growth in future years.

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 Making Project Management Work for You
Kristi Lenz & Sue Wilcox  from the PMO Goup - The PMO Group is made up of 4 full time employees with a combined over 40 years of higher education and project management experience.
Location: EAB 102
View the recording

This presentation will equip Webster staff with the information needed to apply project management principals and templates to create efficiencies in your daily work life. Staff members from the Webster Project Management Office will present basic project management templates such as meeting agendas, status updates and communication plans and explain principles such as requirements gathering and resource management.  The presentation will focus on how these documents and principals can be used by Webster staff members on a daily basis to manage their workload and create more efficient processes in their areas.

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Would You Like a Degree With That? Customer Service in Higher Education
Ashley Adams
Location: EAB 236


In a competitive educational environment, we must view our students as high priority customers providing excellent customer service at every opportunity to ensure satisfaction and repeat “business”. This presentation will review some of the customer service pitfalls that we experience in higher education and strategies to overcome them. Participants in this workshop will leave with a better understanding of how customer service can effects student perception and retention as well as what they can do in their office to enhance the customer service environment.

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Let's Get Ready for the Centennial
Kathy Gaynor
Location: EAB 262
View the recording (only partial recording available)

In this presentation, we will examine the variety of historical records (e.g. photographs, newspapers, yearbooks, etc.) available in the Archives and through its website. We will survey the audience to see what records they may have in their offices and discuss how staff members can be sources of historical information along with the Curator of Archives. We will look ahead to the Centennial and the possible ways we can support the year-long celebration.

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Session Two: 10:00 AM 

Futility is Waiting for the Happy Bus
Patrick Stack
Location: EAB 135

This presentation will be an interactive exchange between presenter and audience. Provocative ideas will challenge individuals to consider being the authors of their own lives. Taking control of your own life empowers individual growth toward excellence, and a rejection toward perfection. Participants will learn how perfection leads to frustration and potential disaster, excellence leads to growth and discovery.

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Lead from Where You Stand
Jan Cerny
Location: EAB 253
View the recording (this session begins at minute 53)

We sometimes forget: We don’t need fancy titles to be leaders! Leadership doesn’t require titles, corner offices, big budgets and large staff. Leadership can be as simple as making a positive difference in the lives of people around us. The good news is that the potential for leadership, and greatness, lies within each of us.The best leaders grow from the inside out, beginning with “self-mastery,” i.e. personal leadership. Along the often life-long path to self-mastery are countless opportunities to lead. This session focuses a few ways to recognize and leverage our untapped capacity for leadership in the workplace, at home and in our communities.

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A Discussion of Misunderstood Disabilities
Kevin Pelzel & Gladys Smith
Location: EAB 262
View the recording (this session begins at minute 25)

Staff members will gain a better understanding of the specific disabilities discussed as well as best practices for interacting with students with those disabilities.  The disabilities discussed will be: Aspergers Disorder, Seizure Disorders, Post-Traumatic Stress Disorder (PTSD), and Traumatic Brain Injury (TBI). Time will be left for questions.

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Session Three - 11:00 AM

 Diversity Panel
Sanela Bejdic, Kimberly Camara, Jennifer Hylton, LaShana Lewis, Janka Ribando, Thuy Witt
Location: EAB 239

The panel will explore what diversity means to them as Webster employees, in their daily roles and as a part of the bigger institution of Webster University.

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Develop the Leader Within
Judy Ryan, Terri William
Location EAB 140

In this session Participants will learn how to recognize and overcome barriers to internal motivation and leadership and how to establish and use new tools and strategies to create greater functionality and engagement, including inspiration and processes to effectively lead one’s life and work.Developing the Leader Within focuses on the systems and processes needed for development of intrinsic motivation and self-leadership so adults and children become influential, self-directed and personally responsible.

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Balancing Work and Life While Pursuing a Doctoral Degree 
Colette Cummings, Alyce Herndon, Denise Harrell, Caprice Moore, Dana Parker, Gladys Smith
Location: EAB 134
Participants will learn how to maintain a work-life balance while pursuing a doctoral degree. The panel of staff members will discuss six main areas focusing on: self-management, time management, stress management, change management, technology management, and leisure management.

Back to top

 Leading a Healthy Life: 12 Months of Wellness
Cheryl Fritz & Debbie Zamora
View the recording

This session will focus on individual health themes for each month. The presentation will give an overview on different topics that could have an effect on employees as professionals in a positive manner.  This presentation will also give them a quick look at what they can look forward to from Webster Wellness. With the focus on wellness, the workforce stays healthy and can relieve some stress and could prevent missing work due to illnesses. Realizing wellness is a vital part of their professional development.

Lunch and Keynote Address: 12:00 - 1:15 (CST)
Location: East Academic Building - Edward Jones Commons

Keynote Speaker: Nicole Roach - Associate Vice President for Diversity and Inclusion and Senior Director for Community Engagement at Webster University 

About Nicole Roach: Over the past year, Roach served as co-chair of Webster’s External Outreach & Engagement Working Group, leading a committee of committed faculty, staff and students to consider best practices in community outreach and engagement. In January of this year, Missouri Gov. Jay Nixon appointed Roach as one of 12 members to serve on the Missouri Community Service Commission with a mission to build stronger communities throughout Missouri. In 2012, she was recognized as a Diverse Business Leader by the St. Louis Business Journal. Also in 2012, Roach was appointed as one of the inaugural Webster Global Leadership Academy fellows, a year-long leadership program providing Webster employees with the tools to lead from where they are. In 2011, she was selected by Delux Magazine as one of St. Louis’ Women Power Players of 2011. Other recognitions include NSN Black Business Woman Who Rocks, 2011; Gateway Classic African American Citizen of the Year, 2011; and YWCA Leader (Lunch 29), 2009. She is active with many civic organizations including Big Brother Big Sister National Academic Advising Association; National Association of Professional Women; National Sales Network; RBC Young Professionals Network; Rotary International and Rotary Club 11 (St. Louis); United Way; and YWCA.Roach holds an MA in Human Resources Development, an MA in Public Relations and BA in Media Communications, all from Webster University. She also holds a Harvard University Certificate, Women In Education Leadership. Roach began her career with Webster University in 2002. Starting as an accounting assistant, she worked her way up to extended campus coordinator, then to assistant director of the Downtown (St. Louis) Campus location, and to director of the Downtown Campus in 2009.
 From: Webster Today - August 20, 2013 

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Session Four: 1:15 

Lead from Where You Stand
Jan Cerny
Location: EAB 253

We sometimes forget: We don’t need fancy titles to be leaders! Leadership doesn’t require titles, corner offices, big budgets and large staff. Leadership can be as simple as making a positive difference in the lives of people around us. The good news is that the potential for leadership, and greatness, lies within each of us.The best leaders grow from the inside out, beginning with “self-mastery,” i.e. personal leadership. Along the often life-long path to self-mastery are countless opportunities to lead. This session focuses a few ways to recognize and leverage our untapped capacity for leadership in the workplace, at home and in our communities.

Back to top

 Leading a Healthy Life: 12 Months of Wellness
Cheryl Fritz & Debbie Zamora
Location: EAB 262
View the recording 

This session will focus on individual health themes for each month. The presentation will give an overview on different topics that could have an effect on employees as professionals in a positive manner.  This presentation will also give them a quick look at what they can look forward to from Webster Wellness. With the focus on wellness, the workforce stays healthy and can relieve some stress and could prevent missing work due to illnesses. Realizing wellness is a vital part of their professional development.

Back to top

Would You Like a Degree With That? Customer Service in Higher Education
Ashely Adams
Location: EAB 136

In a competitive educational environment, we must view our students as high priority customers providing excellent customer service at every opportunity to ensure satisfaction and repeat “business”. This presentation will review some of the customer service pitfalls that we experience in higher education and strategies to overcome them. Participants in this workshop will leave with a better understanding of how customer service can effects student perception and retention as well as what they can do in their office to enhance the customer service environment.

Back to top

Using the OmniUpdate CMS to Edit the webster.edu Website
Craig Carmichael
Location: EAB 208

The webster.edu website is designed with a shared content management responsibility so that individual departments, schools and colleges will "own" their own digital content and have the ability keep it up to date by using the content manager Omni Update. This short session is designed to help people with website content management editing, the strategies Global Marketing and Communication designed into the website and expectations for content management. Session will begin with a basic web strategy overview followed by substantial Q&A and hands-on editing help. 

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Session Five:  2:15 

Futility is Waiting for the Happy Bus
Patrick Stack
Location: EAB 239

This presentation will be an interactive exchange between presenter and audience. Provocative ideas will challenge individuals to consider being the authors of their own lives. Taking control of your own life empowers individual growth toward excellence, and a rejection toward perfection. Participants will learn how perfection leads to frustration and potential disaster, excellence leads to growth and discovery.

Back to top

Making Project Management Work for You
Kristi Lenz & Sue Wilcox from the PMO Goup - The PMO Group is made up of 4 full time employees with a combined over 40 years of higher education and project management experience.
Location: EAB 253
View the recording

This presentation will equip Webster staff with the information needed to apply project management principals and templates to create efficiencies in your daily work life. Staff members from the Webster Project Management Office will present basic project management templates such as meeting agendas, status updates and communication plans and explain principles such as requirements gathering and resource management.  The presentation will focus on how these documents and principals can be used by Webster staff members on a daily basis to manage their workload and create more efficient processes in their areas.

Back to top

 The Global Staff Exchange: Tips and Tricks to Making the Most of your Experience
Karen Burch, Eric Palmore, Emily Scharf
Location: EAB 262
View the recording (this presentation begins at minute 54)

This session will include a panel of staff members who have participated in the program. Panelists will document their experiences with the Global Staff Exchange and provide advice about the selection process and how to get the most out of their exchange experience.

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A Discussion of Misunderstood Disabilities
Kevin Pelzel & Gladys Smith
Location: EAB 137
View the recording (this session begins at minute 25)

Staff members will gain a better understanding of the specific disabilities discussed as well as best practices for interacting with students with those disabilities.  The disabilities discussed will be: Aspergers Disorder, Seizure Disorders, Post-Traumatic Stress Disorder (PTSD), and Traumatic Brain Injury (TBI). Time will be left for questions.

Back to top

Session Six: 3:15 

Develop the Leader Within
Judy Ryan, Terri William
Location EAB 140

In this session Participants will learn how to recognize and overcome barriers to internal motivation and leadership and how to establish and use new tools and strategies to create greater functionality and engagement, including inspiration and processes to effectively lead one’s life and work.Developing the Leader Within focuses on the systems and processes needed for development of intrinsic motivation and self-leadership so adults and children become influential, self-directed and personally responsible.

Back to top

Leading from Where You Are: Collaborative Problem Solving
Samantha Davis, Davis Lori Sharp, Elizabeth Stacy, Laura Wainz
Location: EAB 138 
View the recording

As a result of this session, you should expect to learn problem solving techniques to improve your work and operational efficiencies, how to identify resources which can be utilized to solve work related issues, and how to establish a cross-functional network for support.  This session will also increase your awareness and knowledge of the Global Leadership Academy and related opportunities. We all face challenges in our work.  How we tackle these challenges and overcome them is vital not only to our own personal job satisfaction, but also to the strength and stability of the university.  The presenters will utilize knowledge gained as a result of participation in the Global Leadership Academy to present a model for how problems can be approached, tips and best practices for problem solving, and practical advice for “leading from where you are” to help strengthen Webster University.  This session will provide hands-on practice with the information presented utilizing a collaborative team approach.  The presentation will also provide participants with information about the Global Leadership Academy and how you might take advantage of this unique opportunity for personal and professional growth in future years.

Back to top

Balancing Work and Life While Pursuing a Doctoral Degree
Colette Cummings, Alyce Herndon, Denise Harrell, Caprice Moore, Dana Parker, Gladys Smith
Location: EAB 134

Participants will learn how to maintain a work-life balance while pursuing a doctoral degree. The panel of staff members will discuss six main areas focusing on: self-management, time management, stress management, change management, technology management, and leisure management.

Back to top

 
Let's Get Ready for the Centennial

Kathy Gaynor
View the recording (only partial recording available)

In this presentation, we will examine the variety of historical records (e.g. photographs, newspapers, yearbooks, etc.) available in the Archives and through its website. We will survey the audience to see what records they may have in their offices and discuss how staff members can be sources of historical information along with the Curator of Archives. We will look ahead to the Centennial and the possible ways we can support the year-long celebration.

Back to top