Whom to Contact

All members of our community should review the health and safety protocols and guidelines for entrance to campus.

If you have tested positive for COVID-19, are a Close Contact, review these health protocols and follow these contact instructions:

  • Commuter students should contact the Student Health Services Department by phone 314-246-7422 or email health@webster.edu if they have been diagnosed with and/or identified as being a close contact to a person who has COVID-19;
  • Residential students should notify Housing and Residential Life staff if they have been diagnosed with and/or identified as being a close contact to a person that has COVID-19. Housing & Residential Life is prepared to execute isolation housing plans for these individuals – including the potential of relocation (based on where they reside), dining service delivery, and other essential items.
  • Fully online/remote students: Even if you have not been on a Webster campus, we request that you inform your local campus if you test positive for COVID. St. Louis-area students who are online or fully remote and have not been to campus should email health@webster.edu. Please include details about where you had your testing and when. Also, if you have not already done so, we encourage you to notify your instructor of your COVID status.  
  • Employees should contact Human Resources.

Note: Webster has created a covid19@webster.edu email address for general questions about operations that are not already addressed on this website. We encourage community members to first read these pages and the various links and sections to get the latest updates. However, this email is available to funnel specific questions to the subject matter experts within Webster’s operations for all other questions that cannot be addressed in these webpages.

Why We Ask Community Members to Report a Positive Test

Webster University wants to be respectful of your privacy, and at the same time we want to be good stewards of the health and safety of our community. For this reason we ask that you let us know if you test positive for COVID-19 and have interacted with members of the Webster University community or have been on University premises within the 14-day period preceding the onset of your symptoms or your positive test so that we can assess the potential impact on our community. This information will be treated with the utmost confidentiality. This request is made in a sincere, good-faith effort to inform—on an anonymized basis—individuals in our University community that they may have been exposed to someone with COVID-19. This is a request, not a demand. Please understand that you are not required to participate in the University’s efforts in this regard.