Alumni Spotlight: Heather Reed

Over the past 110 years, more than 200,000 individuals have graduated from Webster University around the world.

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Meet Heather Reed, who earned a BA in Interactive Digital Media in 2012 and is currently the head of cybersecurity at Nestle Purina PetCare North America.

What enticed you to choose Webster University for your degree?

I reached a point in my career where I knew it was time for a change. I made the decision to return to school and pursue a degree in a field that was both growing and offered long-term financial stability. The Interactive Digital Media program stood out — it was innovative, engaging and aligned perfectly with what I was looking for.

What stood out about your studies at Webster?

One aspect I truly valued about my time at the University was the flexibility of its degree programs. While there was a clear structure in place, I had the opportunity to tailor my experience by focusing on my passion for video production. My advisor was incredibly supportive and worked closely with me to help accelerate my progress, especially since I was already working in a professional environment while attending Webster.

How did your Webster degree help advance you in your career?

This degree program provided me with valuable insight into both the design and development aspects of digital media. That well-rounded experience continues to serve me today, enabling me to effectively connect and collaborate with both our business and technology partners.

What is your favorite part about your job?

What I enjoy most about my current role is the opportunity to support and develop others as they work toward their career goals. I also find it rewarding to translate complex, highly technical cybersecurity topics into clear, relatable messages that resonate with non-technical audiences — making security feel relevant and approachable for everyone.

What is something valuable you have learned during your career?

One of the most valuable lessons I’ve learned in my career is that not everyone will recognize or appreciate the strengths you bring to the table — and that’s OK. Don’t let anyone diminish your potential. If you find yourself in a role that doesn’t allow you to fully contribute or grow into what you know you’re capable of, it’s time to move on.

What advice would you give to others who are considering Webster University for their degree?

Webster University offers a rich and diverse community with a truly global perspective. The opportunities to explore the world while studying are endless. I encourage students to take full advantage of study abroad programs and immerse themselves in all aspects of student life — it’s an experience that can shape both your personal and professional journey.

What is your favorite spot on your Webster campus? Favorite spot around the University?

One of my favorite places on campus has always been in the audience at the Repertory Theatre in the Loretto-Hilton Center for the Performing Arts. Whether as a student or an alum, I’m continually impressed by the caliber of performances and the incredible talent that comes out of this University.

What has your life journey looked like?

Although I was born in San Francisco, I proudly consider myself a St. Louis native. It’s where I grew up, built a life with my husband, raised a family and experienced an incredible career journey. We have one adult son who now works as a software engineer in the Washington, D.C. area, and is engaged to his college sweetheart. After he left for college, I began focusing more intentionally on my own career — and to my surprise, I’ve since become recognized as a thought leader in my industry. It’s been an unexpected and deeply rewarding path.

What was your first job and what do you remember most about it?

My first job was taking carry-out orders at a small, family-owned Italian restaurant. What stands out most from that experience is the hustle — I quickly learned how to work the crowd and earn those tips! I genuinely believe everyone could benefit from spending time in the food service industry; it teaches resilience, empathy and the value of hard work in a way few other jobs can.

How do you spend your free time?

In my “free” time, I run a small baking business. It’s my creative outlet and a fun way to balance the analytical nature of my day job. It allows me to engage both sides of my brain — problem-solving by day and pastry design by night.

Is there anything else you want to share?

One thing I can’t emphasize enough is the power of networking. It opens doors you didn’t even know existed and creates opportunities not just for yourself, but for others as you grow in your career. Every job I’ve ever had — including my first waitressing role — came through a connection who knew someone willing to hear what I had to offer. Building and nurturing those relationships has been one of the most impactful parts of my professional journey.