Maintenance Issues
Emergency Maintenance Concern(s)
The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.
Examples of emergency maintenance issues include:
- Broken elevator
- Card access failure
- Broken window(s)
- Plugged toilet in a location with only one toilet
- No heat in room or apartment
- No hot water in room or apartment
- No electricity in room or apartment
- Gas odor
- Flooding
In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing and Residential Life staff member to assist you.
General Maintenance Concern(s)
If you live in East/West/Maria Halls, submit a work order. Follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.
Emergency Maintenance Concern(s)
The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.
Examples of emergency maintenance issues include:
- Broken elevator
- Card access failure
- Broken window(s)
- Plugged toilet in a location with only one toilet
- No heat in room or apartment
- No hot water in room or apartment
- No electricity in room or apartment
- Gas odor
- Flooding
In the event of an emergency maintenance issue, please contact the Housing Office Monday–Friday from 9 a.m.–4:30 p.m. at 314-246-4663. If it is after 4:30 p.m., please contact:
- Glen Park Emergency Maintenance at 314-363-0237
- Big Bend Emergency Maintenance at 314-664-8177.
A member of the property management company who oversees these areas will answer the phone and triage someone to assist you. Please be prepared to provide them with the following details:
- What is the issue?
- Where is the issue occurring?
- If you are aware, what caused the issue?
General Maintenance Concern(s)
If you live in Glen Park or Big Bend, you will want to email any general maintenance concerns to housing@webster.edu. The Housing and Residential Life staff will work with maintenance to triage someone to your apartment within a few days. If you have concerns or questions regarding your work order status, please reach out to the Housing Office via email or at 314-246-4663.
Emergency Maintenance Concern(s)
The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.
Examples of emergency maintenance issues include:
- Broken elevator
- Card access failure
- Broken window(s)
- Plugged toilet in a location with only one toilet
- No heat in room or apartment
- No hot water in room or apartment
- No electricity in room or apartment
- Gas odor
- Flooding
In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing and Residential Life staff member to assist you.
General Maintenance Concern(s)
If you live in the Webster Village Apartments, submit a work order. Follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.
Room Swap
Housing and Residential Life makes every attempt to assign residents with roommates who have similar sleep, study and noise preferences. However, roommate compatibility is multi-faceted, and despite our best efforts, roommates may not always be compatible. The Post Move-In Space Change Policy seeks to provide residents an avenue to select a new roommate — from current residents who either have an available space in their current placement or are seeking a new placement.
In accordance with this policy, beginning the third week of classes, and ending the Wednesday of the fifth week of classes, Housing and Residential Life will facilitate an “open room change” period to allow students to change rooms without going through the steps required of a traditional room change. Once the period allotted by the Post Move-In Space Change Process has expired, students wishing to change rooms will be required to participate in the traditional room change process. For more information on the traditional room change process, please reach out to your community director.
In respect for pre-established room change processes and in regard for the well-being of all residents, the following restrictions and regulations are applicable to the Post Move-In Space Change Process:
- All residents wishing to participate in this process must be actively enrolled full time students by the start of the process.
- All residents who change rooms through this process will be subject to the $75 room change fee.
- Residents who change rooms through this process will have 72 hours from check-in to their new space to complete their move from their previous placement and finish the check-out process with a Housing and Residential Life staff member. Violation of this regulation will incur additional fees.
- Residents placed through this process must be assigned with a roommate and suitemates of their identified gender. Any requests for gender inclusive housing must be coordinated through the Housing and Residential Life Office.
- Residents may not use this process to circumvent the room sign-up process or community placement rules. Example: Upper-class students wishing to move to an apartment area should speak to their Community Director about the potential of a semester move.
- Residents may not attempt through coercion, threat, bribe or uncivil behavior to force their current roommate to move out, in order to participate in this process.
- Residents may not choose to upgrade their room to a single at the cost of evicting another resident from their assigned space or from Housing and Residential Life.
- This process may be used to consolidate students who are currently in placements that are not fully occupied. Additionally, students may also be consolidated if their current placement becomes half occupied over the course of the Post Move-In Space Change Process. Students who are consolidated will not be subject to the $75 room change fee.
- Residents participating in this process understand that they will held accountable to the Student Code of Conduct and Housing and Residential Life policies for any behaviors explicit or implicit that occur proceeding, during, or after this process.
- Residents may not use the results of this process as a justification for contract termination.
- Webster University, and therefore Housing and Residential Life and its policies do not discriminate based on students’ race, sex, sexual orientation, gender identity, color, creed, age, ethnic or national origin, or disability. Students who seek to participate in this process based on their current roommates’ identities may be denied participation in this process.
- At the beginning of the second week of classes, the Housing and Residential Life Office will send communication out to all active residents informing them of the upcoming space change period. This communication will include: the process outlined in this policy, information for setting up a meeting with their community director, and a form for residents interested in participating in the open switch process to complete.
- Upon receipt of the above mentioned email, residents will complete the linked form and schedule a time during the third week of classes to meet with their community director to discuss the Post Move-In Space Change Process. During this conversation, community directors will communicate regarding the following items: the student’s reason for entering the process, ensure that the resident has discussed the desire to change rooms with their current roommate, and outline the process to the student.
- On the Monday of the third week of classes, communication will go out to the residents
who completed the space change interest form. This communication will outline:
- As a result of this process, if someone is left with an unassigned space in their room, the Housing and Residential Life Office will make a decision whether to offer the space as a single room or consolidate the student to a new space.
- All room changes resulting from this process must be completed by the end of the business day on the Wednesday of the fifth week of classes.
- Current available spaces,
- Current “free agent” residents — defined as a resident who wishes to move out of their current placement, but does not have an intended room to move in to.
- The date, time, and location of a resident space change meet-up, providing participants the opportunity to meet with others going through the process.
- An attached document, which students will turn in once they have made a final decision regarding their space.
- Once notified of the opening of the Post Move-In Space Change Process, residents may visit with others participating in the process and/or attend meet-ups to determine the best room fit for them. Residents will have until the end of the business day on the Thursday of the fourth week of classes to determine and submit their requested placement to their community director.
- On the Friday of the fourth week of classes, community directors will ensure each student participating in the process has a placement, confirm placements with the Assignments and Billing coordinator, and prepare administratively for the room changes. Students who have not submitted the required form by the deadline will be placed or remain in their current placement at the community director’s discretion.
- Once confirmed, residents who are moving rooms will be informed via their Webster University email of their new placement and given 72 hours to complete their move from their old space, checkout paperwork, and return the keys to the old placement.
Room Selection
Generally, around 450 students choose their housing for the next academic year during the room selection process. Historically and within the past few years, we have operated on a wait list as we have been completely full for on-campus housing.
Room selection will be available to students based on completed credit hours (hours in progress do not count toward total) and current class standing. These dates/times will be posted throughout the community and are emailed to students with a current housing contract. Current residents who submit a housing contract but do not select a room will be assigned a room/roommate at the conclusion of the room selection process.
- Students who choose a room in a partially assigned space will be able to view contact information (email address only) and can communicate with that person to determine compatibility.
- Students who choose a fully vacant space during room selection may be randomly assigned a roommate or may be consolidated to another room, in order to create full spaces.
- Students who go through the room selection consolidation process will be consolidated based on selection date (earlier selection receives priority) and if the spaces in question for consolidation were selected on the same date (individual with earliest housing application date/time receives priority).
Additionally, as housing options on-campus are limited, not everyone will receive their first, second or even third housing preference. For example, if you are a freshman and want to live in a four-bedroom apartment, it is highly unlikely that you will receive this placement because there are only 24 four-bedroom units available (however, there are many more two-bedroom units within WVA complex). Prepare to consider options such as splitting your four-person group into two two-person groups.
Returning students select their rooms before newly assigned students, which means many spaces will be full before new students even begin to apply for housing. While we have plenty of space for our new students, they may not get their first preference, regardless of when they complete the housing contract or are assigned a room. New students need to be flexible their first year, but will be able to select their room for the next year when they renew their housing contract. The residency requirement* is still in effect for this process.
*All required (current) freshman must participate in this process. Failure to participate in this process will result in Housing staff choosing their assigned space after everyone else has completed the room self-selection process.
If you are required to live on-campus and will not be returning to Webster University for the 2023–2024 academic year, it is your responsibility to notify the Housing and Residential Life Office by submitting an Intent of Non-Renewal, which will be included in the Returner Room Self-Selection Process email. Please note that if you submit a housing contract and then decide not to return to Webster for the 2023–2024 academic year, you will need to email housing@webster.edu to request to cancel your housing contract, as the Intent of Non-Renewal is not a cancellation request.
If your or your group's preferred housing is not available, you can always sign up to be on the wait list as spots become available at later dates. In order to be placed on the wait list, you must have a 2023–2024 housing assignment. This means that you must select an assignment during the room selection process. If you do not select an assignment during the room selection process, you are not eligible to be placed on the wait list.
Typically we see a lot of movement on the wait list throughout the summer months. If you would like to check your placement on the wait list, please contact the Housing Office at housing@webster.edu.